Support for CIA customers and non-customers alike

Our Customer Services team can always be relied on to help, but this section has some useful links which could well provide the solutions you are looking for - from changing your keyholders to system user guides.

[>] Amend Your Keyholders

[>] Certificates and Policy Downloads

[>] Intruder Alarm After-Sales Questionaire (Online Form)

[>] Fire Alarm After-Sales Questionaire (Online Form)

[>] Frequently Asked Questions

[>] Ask us a Security Question

[>] Rewards Page (Recommend a Friend/Upgrade for £200)

Instruction Manuals (Double-click to download)

Adding a new code for your Galaxy system Adobe Acrobat Document

Amending existing codes for your Galaxy system Adobe Acrobat Document

Update Keyholder Form Microsoft Excel Document

Euro Profile Cylinder Size Guide Microsoft Word Document

Safe Installation Risk Assessment Guide Microsoft Word Document

Risk Assessment Brochure Adobe Acrobat Document

Lock Identification Guide Microsoft Word Document

ACPO Policy on Police Response to Security Systems (April 2006) Adobe Acrobat Document

[>] More User Guides/Manuals and Product Brochures

If you do not have Adobe Reader installed it can be downloaded FREE by clicking on the link below.

Useful Links To External Sites

[>] Links to Security Resources and Information Websites

[>] Links to Fire Resources and Information Websites