Employee training and development

A company with a stable workforce delivers better customer service so we see our staff as our biggest asset.  To make sure that our staff are fulfilled, every employee has a personal training plan which is developed by the individual with their manager, giving scope to enhance existing skills, learn new ones and grow with the company.

Investing in training and employee development

Throughout CIA’s 50+ year history, we have been committed to staff training and development.  Over 85% of the current management team have completed enhanced training to support their career development opportunities.

We believe people want their systems installed by experts so we train our engineers to the highest standards.  We have a structured engineer grading system, which starts once an employee completes his or her apprenticeship, then through grades IV up to I, then to specialist of a particular discipline or to supervisor before junior management, all must start at the bottom but those with experience should quickly move up through the ranks.

Our trainee engineers follow an Advanced Modern Apprenticeship in Electrical Engineering and attend day release courses at Chichester College for a minimum of three years to gain a Level III NVQ.

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  • LSI Projects Ltd Woking, Surrey

    Both your system designer and your technician were very helpful and understanding, explaining all the necessary details.

  • Mr P Fxxxxxx Liss, Hampshire

    The CIA technician was extremely courteous and knowledgeable, answering all my questions well.

  • Ms J Sxxxx Portchester, Hampshire

    Any problems were sorted out. Very helpful, friendly technician who didn’t complain when my toddler wanted to help.

  • Mrs Nxxxx Westbourne, Hampshire

    Delightful and very helpful young man, and please can he come again!

  • Dr P Darling Basingstoke, Hampshire

    Have been with CIA for over 10 years now and they have never disappointed me.  The system designer showed a great deal of professionalism and expertise as well as being personable.

  • Roger Harvey Berkshire

    Customer service has always been good and a great deal of time and effort was put into sorting out the issues we had with the system when it was first installed.  We always found CIA to be a very reliable company and a company we would be more than happy to recommend.

  • Mrs F K Stephens West Sussex

    Whenever there has been a problem, it has been sorted.  Care is always taken and your men are very polite and pleasant.  Thank you.

  • Alan Jones – Newbury, Berkshire

    We always receive excellent service from CIA. We appreciated the text ‘reminder’ about the service appointment.

  • Simon Bradley, Dynasystems Ltd Southampton, Hampshire

    Attentive and responsive. Got back to me with a quote in the time he said he would.

  • Dr Dxxxxx Rowlands Castle, Hampshire

    When I need help it is available (with a smile, inferred by the telephone conversation!)

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