They were prompt in arriving. They were able to overcome a small problem with little fuss, and seemed technically very capable.
The technician was helpful and explained what he was doing, making me feel at ease about the service visit and even showed me new features that we can use.
Local company with a good reputation and we have been very impressed so far – thank you.
The engineers were excellent, hard-working, efficient and pleasant, and did a great job. They explained everything thoroughly. They were tidy and left the house as they found it.
Customer service has always been good and a great deal of time and effort was put into sorting out the issues we had with the system when it was first installed. We always found CIA to be a very reliable company and a company we would be more than happy to recommend.
…a perfect example of first class customer service. Gareth & Chris went the extra mile to install the system as we wanted it – not as might have been easiest, and were always polite and considerate… As always, it’s the people that matter – very pleased.
CIA are easy to contact and their staff are helpful.
We always receive excellent service from CIA. We appreciated the text ‘reminder’ about the service appointment.
Whilst considering a security system installation, we noticed alot of properties in the area that had CIA alarm boxes installed and when we asked some local people about them, we discovered that CIA was a local well established company that had a good reputation. We’re pleased that we chose CIA as they have proven this […]
Engineer arrived on time and was very friendly, willing to take on board our comments regarding box location from the moment he arrived – He went through the system and demonstrated it several times. He was thorough in his testing. He took extra care to hide the cabling, swept up and even offered to vacuum!