Fire Alarm Monitoring

Remotely monitored fire alarms (RMFAs) are ones connected to an alarm receiving centre (ARC) or fire alarm monitoring organization (FAMO) and they pass on alarm activations to the relevant Fire and Rescue Service (FRS).

Fire Alarm Monitoring

The Chief Fire Officers Association (CFOA) have introduced standards to combat a rising incidence of false alarms on RMFAs.  These false alarms are a drain on Fire Authorities’ finances and resources and the CFOA have identified that they are caused, in part, from inferior installation and maintenance.  The standards minimise the likelihood of false alarms.

The impact of false alarms, of course, is not limited to the FRS; the cost to businesses also significant in terms of disruption to production and loss of time.

In line with the CFOA recommendations, an increasing number of Fire Authorities (Hampshire and Dorset included) require an RMFA to have a Unique Reference Number (URN) by which an individual protected premises is uniquely recognised before they will respond to an RMFA activation.

These URNs are issued by the FRS and a prerequisite is that the system must have been designed, installed, commissioned and serviced by a third party accredited company.

CFOA has been calling for all new monitored systems to have a URN, but it is expected that within the next few years they will require this to be enforced retrospectively to all fire alarm systems.

With URN systems the site is called first for three minutes to attempt to contact site to confirm if signal is genuine or false, if no reply from site the fire brigade is alerted as a non-confirmed fire.

Existing RMFAs can be retrospectively third party certificated but this is likely to prove costly because the system needs to be taken apart to inspect every detail, from basic design to the cabling and installation to ensure that it complies fully with the relevant Standards.

Follow this link to view the CFOA Protocol for the reduction of false alarms and unwanted signals – Sept 2010

Follow this link for the full Regulatory Reform (Fire Safety) Order 2005.

Follow this link for A Short Guide to Making Your Premises Safe From Fire.

Arrange a security site survey

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  • Mr P Fxxxxxx Liss, Hampshire

    The CIA technician was extremely courteous and knowledgeable, answering all my questions well.

  • Mr E A**** – Southampton, Hampshire

    …a perfect example of first class customer service. Gareth & Chris went the extra mile to install the system as we wanted it – not as might have been easiest, and were always polite and considerate… As always, it’s the people that matter – very pleased.

  • Mrs Hulmes Andover, Hampshire

    Asked questions and checked we were happy – nothing too much trouble…and all with a positive approach and a smile!

  • Mr-P-Lxxxx-Guildford

    Work carried out as requested and staff incredibly helpful as always.

  • Roger Harvey Berkshire

    Customer service has always been good and a great deal of time and effort was put into sorting out the issues we had with the system when it was first installed.  We always found CIA to be a very reliable company and a company we would be more than happy to recommend.

  • Simon Bradley, Dynasystems Ltd Southampton, Hampshire

    Attentive and responsive. Got back to me with a quote in the time he said he would.

  • Paul Moody Chichester, West Sussex

    Both the system designer and the install team were excellent. I am really pleased with the end result.

  • Ms E Cxxxxx Emsworth, Hampshire

    Engineer turned up on the date and time specified. Did a good job and left the house tidy. The alarm works. Job done!

  • Mr A***** Clanfield, Hampshire

    Local company with a good reputation and we have been very impressed so far – thank you.

  • Mr D Gxxxxx Cosham, Hampshire

    Friendly, helpful and accommodating.

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