ACPO Response Levels for Security Systems

The Association of Chief Police Officers (ACPO) brings together the expertise and experience of chief police officers from England, Wales and Northern Ireland.

FORCE – The Police Force in charge

The “Force” column is the name of the local constabulary.

FALSE – False Alarm Threshold Allowance

The ‘False’ column is the number of false alarms different Police Forces will attend before Police response will be withdrawn.

NB: Some Police Forces state ‘3un 5conf’, this means that Police response will be withdrawn after 3 false alarms for unconfirmed systems (systems installed pre-2002; when the DD243 Standard was introduced) or Police response is withdrawn after 5 false alarms for systems that can give confirmation.

LVL2 – Unable to give confirmation

The ‘LVL2’ column indicates whether systems unable to give confirmation (& fitted post-DD243) will get a Police response if Police resources are available (Level 1 always takes precedence).

PA – Personal Attack Flase Alarms

The ‘PA’ column indicates how many personal attack false alarms are permitted before Police response is withdrawn.

COMBI – Combine Intruder and PA

The ‘Combined’ column indicates whether a particular Police Force issues 1 or 2 URNs for Police calling systems that incorporate both personal attack and an intruder alarm.

LETTER – Warning Letter Allowance

The ‘LETTER’ column indicates when a warning letter will be issues on the case of a false alarm.

ZERO – Industry use only

Zeroing/Reduction of false calls for Industry use only.

NB: The word ‘Indi’ means each alarm is treated individually.

Force False LVL2 PA Combi Letter Zero
Avon & Somerset 3 2 2nd Call Zero
Bedfordshire 3 5 2nd Call Zero
Cambridgeshire 3 2 2nd Call Zero
Cheshire 3 2 1st Call Zero
Cleveland 3 2 2nd Call Zero
Cumbria 3 2 2nd Call Zero
Derbyshire 3 2 2nd Call Zero
Devon & Corn 3 2 2nd Call -2
Dorset 3 3 2nd Call Zero
Durham 3 2 2nd Call Zero
Dyfed-Powys 3 2 2nd Call Zero
Essex 3 2 2nd Call Zero
Gloucestershire 3 3 2nd Call Zero
GMP 3 2 2nd Call Zero
Gwent 3 2 2nd Call Zero
Hampshire 3 3 2nd Call Zero
Hertfordshire 3 2 1st Call Zero
Humberside 3 2 1st Call Zero
Kent 3 3 2nd Call Zero
Lancashire * 5 5 2nd Call N/A
Leicestershire 3 3 2nd Call Zero
Lincolnshire 3 2 BOTH 2nd Call -2
London Met 3un 5conf 2 2nd Call -2
London City 3un 5 conf 2 2nd Call -2
Merseyside 3 2 2nd Call Zero
Norfolk 3 3 BOTH 2nd Call Zero
Northamptonshire 3 2 2nd Call -2
Northumbria ** 3 2 2nd Call Zero
North Wales 3 2 2nd Call Zero
North Yorkshire 3 2 2nd Call Zero
Nottinghamshire 3 2 N/A
PSNI** 3 2 1st Call Zero
South Wales 3 2 2nd Call
South Yorkshire 3 3 2nd Call Zero
Staffordshire 3 3 BOTH 2nd Call -2
Suffolk 3 3 2nd Call
Surrey 3 2 Zero
Sussex 3 3 2nd Call Zero
Thames Valley 3 2 1st Call Zero
Warwickshire 3 2 2nd Call -2
West Mercia 3 2 2nd Call Zero
West Midlands 3 2 BOTH 2nd Call N/A
West Yorkshire 3 3 2nd Call Zero
Wiltshire 3 3 2nd Call Indi

* Lancashire is deferring any changes until circa 18 months time when they plan to bring in a new Command and Control.

  • Mr M Sxxxxxxxxxxx Waterlooville, Hampshire

    Polite attitude of your technician, minimum disruption.

  • Mr Johnstone, Priory School Southsea, Hampshire

    Another great job – Many thanks.

  • Mr D Gxxxxx Cosham, Hampshire

    Friendly, helpful and accommodating.

  • Mrs J Kxxxxxx Farnham, Surrey

    Had to change pre-arranged appointment and office was very helpful.

  • Mr P Bxxxxx Stubbington, Hampshire

    Excellent explanation of system options and how to use it. Nothing was too much effort. Engineer took his time to think about the best way to overcome problems that were not apparent at the time of survey. He made suggestions as to the best way to overcome them. Everything was done and cleaned up. Thank […]

  • Alan Sharman Hindhead, Surrey

    The transition of ownership of the company was seamless for customers with commitments and prices maintained.

  • Mrs G Richards Christchurch, Dorset

    Polite and efficient engineer who treated us and our home with respect.

  • Ken Nash Portsmouth, Hampshire

    We have used the security system for the last 17 years on a daily basis without one false alarm, very impressive…

  • Andrew Smith & Son Alresford, Hampshire

    Very neat, tidy and invisible – we hardly knew they were here. Very impressed.

  • Miss B********** Hedge End, Southampton

    The engineer is always polite and cheerful and takes care inside my house.  It is lovely to see the same engineer year after year.