At CIA, excellent customer service has always been our focus and we are very proud of the training our staff receive through our Panda Customer Service Programme and the positive customer feedback we receive as a result – so proud in fact – we decided to publish some of it.
Chichester University Case Study CLICK HERE
Oratory School Case Study CLICK HERE
…a perfect example of first class customer service. Gareth & Chris went the extra mile to install the system as we wanted it – not as might have been easiest, and were always polite and considerate…
As always, it’s the people that matter – very pleased.
Always helpful with a swift service – would happily recommend to anyone interested in alarms.
Service always top class, engineers polite and cheerful.
When I ring I speak to a real person who takes time to find my details and so can speak to me as an individual. This personal contact is invaluable.
Very polite. Returned when he said he would as didn’t have enough batteries.
Your technician was exceptionally pleasant and helpful – a credit to your company
Engineer arrived on time and was very friendly, willing to take on board our comments regarding box location from the moment he arrived – He went through the system and demonstrated it several times. He was thorough in his testing. He took extra care to hide the cabling, swept up and even offered to vacuum!
The service has always been excellent.
The transition of ownership of the company was seamless for customers with commitments and prices maintained.
Nice young man, very polite and very helpful, also very tidy worker.
Your staff are always pleasant, helpful and informative. It is also nice to have the same person every time to do the service.
Had to change pre-arranged appointment and office was very helpful.
Nice young man, very polite and very helpful, also very tidy worker.
Your people have been Helpful – Honest – Informative – Perfect, Thank you.
Prompt, efficient service. Courteous and efficient technician.
Another great job – Many thanks.
Both the system designer and the install team were excellent. I am really pleased with the end result.
Your technician provided a first class service and we would have no hesitation in recommending your company. Excellent. Thank You.
The service has always been excellent.
…a perfect example of first class customer service. Gareth & Chris went the extra mile to install the system as we wanted it – not as might have been easiest, and were always polite and considerate… As always, it’s the people that matter – very pleased.
