At CIA, excellent customer service has always been our focus and we are very proud of the training our staff receive through our Panda Customer Service Programme and the positive customer feedback we receive as a result – so proud in fact – we decided to publish some of it.
Both the system designer and the install team were excellent. I am really pleased with the end result.
Engineer was polite, well groomed and very helpful. Even my husband who is partially sighted understood how to use the system. The engineer even used the vacuum cleaner.
Both your system designer and your technician were very helpful and understanding, explaining all the necessary details.
They were prompt in arriving. They were able to overcome a small problem with little fuss, and seemed technically very capable.
Absolutely perfect all the way through and Paul is brilliant as a service engineer.
Many years of continued support is testament to the good service you provide.
Thanks
Friendly, helpful and accommodating.
Engineer arrived on time and was very friendly, willing to take on board our comments regarding box location from the moment he arrived – He went through the system and demonstrated it several times. He was thorough in his testing. He took extra care to hide the cabling, swept up and even offered to vacuum!
Quick response and very polite.
Appointment change was easy – Engineer was very helpful – Good Service
The service has always been excellent.
Had to change pre-arranged appointment and office was very helpful.
The same technician has serviced our system several times. He knows us and he knows the system. Always helpful, friendly, cheerful and professional.
Pleasant engineer who provided an efficient service.
Your technician was exceptionally pleasant and helpful – a credit to your company.
Delightful and very helpful young man, and please can he come again!
One employee was the one who liaised with me every time I rang, rather than being passed from pillar to post.
Always helpful, always proficient, efficient and effective.
Prompt service, helpful technicians, no attempt to sell us a ‘modernised’ alarm system.
Had CIA at previous address and were so impressed with the level of service, we had one installed at our new address!
Your technician provided a first class service and we would have no hesitation in recommending your company. Excellent. Thank You.
