At CIA, excellent customer service has always been our focus and we are very proud of the training our staff receive through our Panda Customer Service Programme and the positive customer feedback we receive as a result – so proud in fact – we decided to publish some of it.
Quick response and very polite.
Polite and efficient engineer who treated us and our home with respect.
Prompt service, helpful technicians, no attempt to sell us a ‘modernised’ alarm system.
The engineer is always polite and cheerful and takes care inside my house. It is lovely to see the same engineer year after year.
Your technician was exceptionally pleasant and helpful – a credit to your company
We have used the security system for the last 17 years on a daily basis without one false alarm, very impressive…
Your people have been Helpful – Honest – Informative – Perfect, Thank you.
Work carried out as requested and staff incredibly helpful as always.
Friendly, helpful and accommodating.
Local company with a good reputation and we have been very impressed so far – thank you.
Very neat, tidy and invisible – we hardly knew they were here. Very impressed.
Pleasant engineer who provided an efficient service.
The transition of ownership of the company was seamless for customers with commitments and prices maintained.
Always very helpful and obliging. Always feel that things said will happen.
Excellent explanation of system options and how to use it. Nothing was too much effort. Engineer took his time to think about the best way to overcome problems that were not apparent at the time of survey. He made suggestions as to the best way to overcome them. Everything was done and cleaned up. Thank […]
…a perfect example of first class customer service. Gareth & Chris went the extra mile to install the system as we wanted it – not as might have been easiest, and were always polite and considerate… As always, it’s the people that matter – very pleased.
One employee was the one who liaised with me every time I rang, rather than being passed from pillar to post.
Polite attitude of your technician, minimum disruption.
Prompt service, helpful technicians, no attempt to sell us a ‘modernised’ alarm system.
The service has always been excellent.
