At CIA, excellent customer service has always been our focus and we are very proud of the training our staff receive through our Panda Customer Service Programme and the positive customer feedback we receive as a result – so proud in fact – we decided to publish some of it.
Nice young man, very polite and very helpful, also very tidy worker.
Any problems were sorted out. Very helpful, friendly technician who didn’t complain when my toddler wanted to help.
Had to change pre-arranged appointment and office was very helpful.
Good service, friendly staff.
Very neat and tidy installation. Very considerate with young family. Professional and efficient service throughout the whole process.
Appointment change was easy – Engineer was very helpful – Good Service
Technician and office always pleasant.
The same technician has serviced our system several times. He knows us and he knows the system. Always helpful, friendly, cheerful and professional.
Technician was excellent, took care of my property, hoovered as he went along and took the time to channel the wiring properly and back filled as required – Absolutely first class service. I was hesitant to use CIA but friends recommended them and I am very pleased that I followed up on their advice.
All people I encountered were a credit to CIA.
Polite attitude of your technician, minimum disruption.
Had CIA at previous address and were so impressed with the level of service, we had one installed at our new address!
Thanks to the designer, project manager and all engineers whose work during this contract was carried out with efficiency, professionalism and care.
Polite and efficient engineer who treated us and our home with respect.
When I need help it is available (with a smile, inferred by the telephone conversation!)
Work carried out as requested and staff incredibly helpful as always.
The engineers were excellent, hard-working, efficient and pleasant, and did a great job. They explained everything thoroughly. They were tidy and left the house as they found it.
The engineer is always polite and cheerful and takes care inside my house. It is lovely to see the same engineer year after year.
Technician and office always pleasant.
Another great job – Many thanks.
