At CIA, excellent customer service has always been our focus and we are very proud of the training our staff receive through our Panda Customer Service Programme and the positive customer feedback we receive as a result – so proud in fact – we decided to publish some of it.
Chichester University Case Study CLICK HERE
Oratory School Case Study CLICK HERE
The CIA technician was extremely courteous and knowledgeable, answering all my questions well.
Prompt service, helpful technicians, no attempt to sell us a ‘modernised’ alarm system.
When I ring I speak to a real person who takes time to find my details and so can speak to me as an individual. This personal contact is invaluable.
One employee was the one who liaised with me every time I rang, rather than being passed from pillar to post.
Delightful and very helpful young man, and please can he come again!
Service always top class, engineers polite and cheerful.
Appointment change was easy – Engineer was very helpful – Good Service
We always receive excellent service from CIA. We also appreciated the text reminder about the service appointment.
When I need help it is available (with a smile, inferred by the telephone conversation!)
The engineers were excellent, hard-working, efficient and pleasant, and did a great job. They explained everything thoroughly. They were tidy and left the house as they found it.
All people I encountered were a credit to CIA.
Your technician was exceptionally pleasant and helpful – a credit to your company.
Very polite. Returned when he said he would as didn’t have enough batteries.
The service has always been excellent.
Always helpful with a swift service – would happily recommend to anyone interested in alarms.
Appointment change was easy – Engineer was very helpful – Good Service
Always get good service and prices are competitive. Re-arranging appointments is easy and technicians always turn up as arranged.
Local company with a good reputation and we have been very impressed so far – thank you.
The same technician has serviced our system several times. He knows us and he knows the system. Always helpful, friendly, cheerful and professional.
…a perfect example of first class customer service. Gareth & Chris went the extra mile to install the system as we wanted it – not as might have been easiest, and were always polite and considerate… As always, it’s the people that matter – very pleased.
