At CIA, excellent customer service has always been our focus and we are very proud of the training our staff receive through our Panda Customer Service Programme and the positive customer feedback we receive as a result – so proud in fact – we decided to publish some of it.
Chichester University Case Study CLICK HERE
Oratory School Case Study CLICK HERE
CIA is always there when you need them.
When I ring I speak to a real person who takes time to find my details and so can speak to me as an individual. This personal contact is invaluable.
Engineer turned up on the date and time specified. Did a good job and left the house tidy. The alarm works. Job done!
Very happy with the work. Engineer is a credit to your company. My son is also looking to have an alarm fitted, and would like him to do that as well.
Quick response and very polite.
We always receive excellent service from CIA. We appreciated the text ‘reminder’ about the service appointment.
They were prompt in arriving. They were able to overcome a small problem with little fuss, and seemed technically very capable.
Any problems were sorted out. Very helpful, friendly technician who didn’t complain when my toddler wanted to help.
Engineer arrived on time and was very friendly, willing to take on board our comments regarding box location from the moment he arrived – He went through the system and demonstrated it several times. He was thorough in his testing. He took extra care to hide the cabling, swept up and even offered to vacuum!
Attentive and responsive. Got back to me with a quote in the time he said he would.
Engineer turned up on the date and time specified. Did a good job and left the house tidy. The alarm works. Job done!
All CIA staff seem to be friendly and keen to provide a good service.
Had to change pre-arranged appointment and office was very helpful.
Absolutely perfect all the way through and Paul is brilliant as a service engineer. Many years of continued support is testament to the good service you provide. Thanks
One employee was the one who liaised with me every time I rang, rather than being passed from pillar to post.
Your technician was exceptionally pleasant and helpful – a credit to your company.
The same technician has serviced our system several times. He knows us and he knows the system. Always helpful, friendly, cheerful and professional.
Work carried out as requested and staff incredibly helpful as always.
Whilst considering a security system installation, we noticed alot of properties in the area that had CIA alarm boxes installed and when we asked some local people about them, we discovered that CIA was a local well established company that had a good reputation. We’re pleased that we chose CIA as they have proven this […]
Prompt, efficient service. Courteous and efficient technician.
