Fire and security safes frequently asked questions (FAQ)

We’re often asked the same or similar questions about cash/valuables safes or fire protection safes/cabinets, so we’ve put together the following FAQ. Have a question not answered here? Ask it in the comments section below and we’ll endeavour to add it to the FAQ as quickly as possible.

Where should I install the safe?

As safes are not the most aesthetically pleasing items, they are generally hidden away and installed in built-in wardrobes or placed in cupboards. As safes can be extremely heavy, it’s advisable to install safes on a ground floor usually in a well-hidden cupboard, located under the stairs if possible.

Should I choose a key, digital or dial combination?

In both commercial and private domestic environments, a digital lock is the most convenient locking method to use.  Some Eurograde Rated safes have very large keys, which when not in use, have to be hidden away. A digital or dial combination is in your head, so reduces an opportunist burglar’s chance of entry.

Can I set a time delay?

Safes have a lock that can be set to delay unlocking the safe. This can be delayed for a specific period of time between 1 to 99 minutes – typically between 1 – 33 minutes. The safe will only be opened once the correct access code has been entered.

What is the opening period?

This is the time window that the user has to enter the correct code and open the safe after the time delay has expired.

How do I protect against fires?

You can also purchase safes that come with either no protection from fire or fire protection for those businesses at risk. These safes are graded by the number of minutes that these paper documents can withstand a fire for without being destroyed. Insurance protection is offered for 20, 30, 60 or 120 minutes for paper documents.
Tip: If you would like to protect other items such as hardware or media equipment against the risk of fire, then you will need to purchase a specific data safe.

Can we receive an audit?

In a commercial setting, a digital lock offers more benefits as it can provide an audit trail. This trail captures a predetermined amount of user operations/events given both the time and date the safe was operated. A digital lock also offers a number of additional features to enhance security.

Can we recommend a particular brand of safe?

Yes, true of all of the products CIA sell/install, we only use the most reputable brands. CIA safes made by the following manufacturers:

  • Burg Wachter
  • Chubbsafes
  • Churchill Safes
  • Dudley Safes
  • Securekey
  • SMP Security
More information

For more information on choosing the correct safe for you and your business, visit our How to choose the right safe first time blog post, or contact CIA on 023 9226 5111 and one of our team will be happy to help.

  • Mrs Wxxxxxxxx Locks Heath, Hampshire

    Very happy with the work. Engineer is a credit to your company. My son is also looking to have an alarm fitted, and would like him to do that as well.

  • Mr T xxxxxxx Portsmouth, Hampshire

    The service we receive is excellent and always has been.

  • Mr M Sxxxxxxxxxxx Waterlooville, Hampshire

    Polite attitude of your technician, minimum disruption.

  • Dr Dxxxxx Rowlands Castle, Hampshire

    When I need help it is available (with a smile, inferred by the telephone conversation!)

  • Andrew Smith & Son Alresford, Hampshire

    Very neat, tidy and invisible – we hardly knew they were here. Very impressed.

  • Mr M Cxxx Portsmouth, Hampshire

    Quick response and very polite.

  • Simon Bradley, Dynasystems Ltd Southampton, Hampshire

    Attentive and responsive. Got back to me with a quote in the time he said he would.

  • Dr xxxxx Hampshire

    Your staff are always pleasant, helpful and informative.  It is also nice to have the same person every time to do the service.

  • Paul Moody Chichester, West Sussex

    Both the system designer and the install team were excellent. I am really pleased with the end result.

  • Dr P Darling Basingstoke, Hampshire

    Have been with CIA for over 10 years now and they have never disappointed me.  The system designer showed a great deal of professionalism and expertise as well as being personable.