Employee training and development

A company with a stable workforce delivers better customer service so we see our staff as our biggest asset.  To make sure that our staff are fulfilled, every employee has a personal training plan which is developed by the individual with their manager, giving scope to enhance existing skills, learn new ones and grow with the company.

Investing in training and employee development

Throughout CIA’s 50+ year history, we have been committed to staff training and development.  Over 85% of the current management team have completed enhanced training to support their career development opportunities.

We believe people want their systems installed by experts so we train our engineers to the highest standards.  We have a structured engineer grading system, which starts once an employee completes his or her apprenticeship, then through grades IV up to I, then to specialist of a particular discipline or to supervisor before junior management, all must start at the bottom but those with experience should quickly move up through the ranks.

Our trainee engineers follow an Advanced Modern Apprenticeship in Electrical Engineering and attend day release courses at Chichester College for a minimum of three years to gain a Level III NVQ.

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  • Mr A W***** Fareham, Hampshire

    Whilst considering a security system installation, we noticed alot of properties in the area that had CIA alarm boxes installed and when we asked some local people about them, we discovered that CIA was a local well established company that had a good reputation. We’re pleased that we chose CIA as they have proven this […]

  • Alan Jones – Newbury, Berkshire

    We always receive excellent service from CIA. We appreciated the text ‘reminder’ about the service appointment.

  • Mr A***** Clanfield, Hampshire

    Local company with a good reputation and we have been very impressed so far – thank you.

  • Dr P Darling Basingstoke, Hampshire

    Have been with CIA for over 10 years now and they have never disappointed me.  The system designer showed a great deal of professionalism and expertise as well as being personable.

  • Mr A Jarrett Denmead, Hampshire

    Very professional and kept us advised as to what they were doing.

  • Roger Garth Hutton Farnham, Surrey

    Prompt, efficient service. Courteous and efficient technician.

  • Mrs T Kxxxx Fareham, Hampshire

    Your staff are always pleasant, helpful and informative.  It is also nice not having a different person every time we have a service.

  • Mrs E Mxxxxx Havant, Hampshire

    Engineer was polite, well groomed and very helpful. Even my husband who is partially sighted understood how to use the system. The engineer even used the vacuum cleaner.

  • Mr Evans Denmead, Hampshire

    Technician was excellent, took care of my property, hoovered as he went along and took the time to channel the wiring properly and back filled as required – Absolutely first class service.  I was hesitant to use CIA but friends recommended them and I am very pleased that I followed up on their advice.

  • Dr Dxxxxx Rowlands Castle, Hampshire

    When I need help it is available (with a smile, inferred by the telephone conversation!)