Employee training and development

A company with a stable workforce delivers better customer service so we see our staff as our biggest asset.  To make sure that our staff are fulfilled, every employee has a personal training plan which is developed by the individual with their manager, giving scope to enhance existing skills, learn new ones and grow with the company.

Investing in training and employee development

Throughout CIA’s 50+ year history, we have been committed to staff training and development.  Over 85% of the current management team have completed enhanced training to support their career development opportunities.

We believe people want their systems installed by experts so we train our engineers to the highest standards.  We have a structured engineer grading system, which starts once an employee completes his or her apprenticeship, then through grades IV up to I, then to specialist of a particular discipline or to supervisor before junior management, all must start at the bottom but those with experience should quickly move up through the ranks.

Our trainee engineers follow an Advanced Modern Apprenticeship in Electrical Engineering and attend day release courses at Chichester College for a minimum of three years to gain a Level III NVQ.

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  • Ms J Sxxxx Portchester, Hampshire

    Any problems were sorted out. Very helpful, friendly technician who didn’t complain when my toddler wanted to help.

  • Mr Evans Denmead, Hampshire

    Technician was excellent, took care of my property, hoovered as he went along and took the time to channel the wiring properly and back filled as required – Absolutely first class service.  I was hesitant to use CIA but friends recommended them and I am very pleased that I followed up on their advice.

  • Southern Water Various locations throughout the South

    Thanks to the designer, project manager and all engineers whose work during this contract was carried out with efficiency, professionalism and care.

  • Mr I Dxxxxx Midhurst, West Sussex

    Good service, friendly staff.

  • Mr S R xxxxxx

    Absolutely perfect all the way through and Paul is brilliant as a service engineer. Many years of continued support is testament to the good service you provide. Thanks

  • Mr Johnstone, Priory School Southsea, Hampshire

    Another great job – Many thanks.

  • Roger Harvey Berkshire

    Customer service has always been good and a great deal of time and effort was put into sorting out the issues we had with the system when it was first installed.  We always found CIA to be a very reliable company and a company we would be more than happy to recommend.

  • Mr P Fxxxxxx Liss, Hampshire

    The CIA technician was extremely courteous and knowledgeable, answering all my questions well.

  • Mr D***** Hayling Island, Hampshire

    Very Polite, cleared up any mess he made. Hardly knew he was in the house.

  • Mr *** Petersfield

    Very neat and tidy installation.  Very considerate with young family.  Professional and efficient service throughout the whole process.