Employee training and development

A company with a stable workforce delivers better customer service so we see our staff as our biggest asset.  To make sure that our staff are fulfilled, every employee has a personal training plan which is developed by the individual with their manager, giving scope to enhance existing skills, learn new ones and grow with the company.

Investing in training and employee development

Throughout CIA’s 45+ year history, we have been committed to staff training and development.  Over 85% of the current management team joined the company as trainees.

We believe people want their systems installed by experts so we train our engineers to the highest standards.  We have a structured engineer grading system, which starts once an employee completes his or her apprenticeship, then through grades IV up to I, then to specialist of a particular discipline or to supervisor before junior management, all must start at the bottom but those with experience should quickly move up through the ranks.

Our trainee engineers follow an Advanced Modern Apprenticeship in Electrical Engineering and attend day release courses at Chichester College for a minimum of three years to gain a Level III NVQ.

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  • Mr M Cxxx Portsmouth, Hampshire

    Quick response and very polite.

  • Mrs Hulmes Andover, Hampshire

    Asked questions and checked we were happy – nothing too much trouble…and all with a positive approach and a smile!

  • Mrs N H***** Bournemouth, Dorset

    Engineer arrived on time and was very friendly, willing to take on board our comments regarding box location from the moment he arrived – He went through the system and demonstrated it several times.  He was thorough in his testing.  He took extra care to hide the cabling, swept up and even offered to vacuum!

  • Ricara Ltd Brighton

    Always helpful, always proficient, efficient and effective.

  • Mrs G Richards Christchurch, Dorset

    Polite and efficient engineer who treated us and our home with respect.

  • Mr P Mxxxxx Titchfield, Hampshire

    All CIA staff seem to be friendly and keen to provide a good service

  • Ms J Sxxxx Portchester, Hampshire

    Any problems were sorted out. Very helpful, friendly technician who didn’t complain when my toddler wanted to help.

  • Mrs Nxxxx Westbourne, Hampshire

    Delightful and very helpful young man, and please can he come again!

  • Mrs T Kxxxx Fareham, Hampshire

    Your staff are always pleasant, helpful and informative.  It is also nice not having a different person every time we have a service.

  • Mr R Cecil Waterlooville, Hampshire

    Appointment change was easy – Engineer was very helpful – Good Service