Employee training and development

A company with a stable workforce delivers better customer service so we see our staff as our biggest asset.  To make sure that our staff are fulfilled, every employee has a personal training plan which is developed by the individual with their manager, giving scope to enhance existing skills, learn new ones and grow with the company.

Investing in training and employee development

Throughout CIA’s 50+ year history, we have been committed to staff training and development.  Over 85% of the current management team have completed enhanced training to support their career development opportunities.

We believe people want their systems installed by experts so we train our engineers to the highest standards.  We have a structured engineer grading system, which starts once an employee completes his or her apprenticeship, then through grades IV up to I, then to specialist of a particular discipline or to supervisor before junior management, all must start at the bottom but those with experience should quickly move up through the ranks.

Our trainee engineers follow an Advanced Modern Apprenticeship in Electrical Engineering and attend day release courses at Chichester College for a minimum of three years to gain a Level III NVQ.

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  • Ken Nash Portsmouth, Hampshire

    We have used the security system for the last 17 years on a daily basis without one false alarm, very impressive…

  • Chris Holiday Guildford, Surrey

    Your technician was exceptionally pleasant and helpful – a credit to your company.

  • Mr P A Forbes Portsmouth, Hampshire

    Nice young man, very polite and very helpful, also very tidy worker.

  • Mr *** Petersfield

    Very neat and tidy installation.  Very considerate with young family.  Professional and efficient service throughout the whole process.

  • Mr R Clist Liss, Hampshire

    They were prompt in arriving.  They were able to overcome a small problem with little fuss, and seemed technically very capable.

  • Dr Dxxxxx Rowlands Castle, Hampshire

    When I need help it is available (with a smile, inferred by the telephone conversation!)

  • Chris Holliday Guildford, Surrey

    Your technician was exceptionally pleasant and helpful – a credit to your company

  • Mrs ****** Chichester, West Sussex

    Recommended by a family member so have not had anyone else to quote.  Hard reputation to follow!

  • Mr E A**** – Southampton, Hampshire

    …a perfect example of first class customer service. Gareth & Chris went the extra mile to install the system as we wanted it – not as might have been easiest, and were always polite and considerate… As always, it’s the people that matter – very pleased.

  • Mrs Hulmes Andover, Hampshire

    Asked questions and checked we were happy – nothing too much trouble…and all with a positive approach and a smile!

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