Mr D Gxxxxx Cosham, Hampshire
Friendly, helpful and accommodating.
At CIA, excellent customer service has always been our focus and we are very proud of the training our staff receive through our Panda Customer Service Programme and the positive customer feedback we receive as a result – so proud in fact – we decided to publish some of it.
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Friendly, helpful and accommodating.
The engineers were excellent, hard-working, efficient and pleasant, and did a great job. They explained everything thoroughly. They were tidy and left the house as they found it.
Had CIA at previous address and were so impressed with the level of service, we had one installed at our new address!
Excellent explanation of system options and how to use it. Nothing was too much effort. Engineer took his time to think about the best way to overcome problems that were not apparent at the time of survey. He made suggestions as to the best way to overcome them. Everything was done and cleaned up. Thank you very much.
We always receive excellent service from CIA. We appreciated the text ‘reminder’ about the service appointment.
Very neat, tidy and invisible – we hardly knew they were here. Very impressed.
Very happy with the work. Engineer is a credit to your company. My son is also looking to have an alarm fitted, and would like him to do that as well.
Engineer was polite, well groomed and very helpful. Even my husband who is partially sighted understood how to use the system. The engineer even used the vacuum cleaner.
Always very helpful and obliging. Always feel that things said will happen.
Had to change pre-arranged appointment and office was very helpful.
Your staff are always pleasant, helpful and informative. It is also nice to have the same person every time to do the service.
We have used the security system for the last 17 years on a daily basis without one false alarm, very impressive…
Technician was excellent, took care of my property, hoovered as he went along and took the time to channel the wiring properly and back filled as required – Absolutely first class service. I was hesitant to use CIA but friends recommended them and I am very pleased that I followed up on their advice.
Delightful and very helpful young man, and please can he come again!
Engineer arrived on time and was very friendly, willing to take on board our comments regarding box location from the moment he arrived – He went through the system and demonstrated it several times. He was thorough in his testing. He took extra care to hide the cabling, swept up and even offered to vacuum!
One employee was the one who liaised with me every time I rang, rather than being passed from pillar to post.
The service we receive is excellent and always has been.
Pleasant engineer who provided an efficient service.
Have been with CIA for over 10 years now and they have never disappointed me. The system designer showed a great deal of professionalism and expertise as well as being personable.
They were prompt in arriving. They were able to overcome a small problem with little fuss, and seemed technically very capable.