Customer Care Policy

Certificates and Policies

You can view scanned copies all of CIA’s actual certificates and our customer facing company policies simply by double-clicking on the icons below.

View CIA’s Various Certificates

You can view scanned copies all of CIA’s actual certificates simply by double-clicking on the icons below.

BAFE SP203 Certificate (EXP 14/09/18)

Buy With Confidence (Hampshire) Certificate (EXP 27/05/18)

CHAS Certificate (EXP 18/11/2017)

CIS Certificate Exemption Clarification

ECA Guarantee Certificate

ECA Technical Cert compliance Certificate (EXP May 2018)

Employers Liability – Public & Products Liability

Professional Indemnity (EXP 31/03/18)

MLA Certificate (expires 30.06.18)

NSI NACOSS Gold Certificate (EXP 14/09/18)

NSI Fire Gold Certificate (EXP 14/09/18)

SafeContractor Certificate (EXP 09/07/18)

View CIA’s Various Policies

You can view scanned copies all of CIA’s (customer facing) company policies simply by double-clicking on the icons below.

Environmental Statement

Equal Opportunities Policy

Health & Safety Policy

Health and Safety Policy Affirmation

Customer Care Policy

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Customer Help

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Mrs Jane Stringer, Jembir Estates Southampton, Hampshire

Very pleasant engineers and very helpful. A pleasure to work with.
Ms J Sxxxx Portchester, Hampshire

Any problems were sorted out. Very helpful, friendly technician who didn’t complain when my toddler wanted to help.
Alan Sharp Reading, Berkshire

Pleasant engineer who provided an efficient service.
Mrs G Richards Christchurch, Dorset

Polite and efficient engineer who treated us and our home with respect.
Mrs Ann Nash Woking, Surrey

When I ring I speak to a real person who takes time to find my details and so can speak to me as an individual. […]
Dr Dxxxxx Rowlands Castle, Hampshire

When I need help it is available (with a smile, inferred by the telephone conversation!)
Mrs T Kxxxx Fareham, Hampshire

Your staff are always pleasant, helpful and informative. It is also nice not having a different person every time we have a service.
Paul Moody Chichester, West Sussex

Both the system designer and the install team were excellent. I am really pleased with the end result.
Mr P Fxxxxxx Liss, Hampshire

The CIA technician was extremely courteous and knowledgeable, answering all my questions well.
Mrs P Wxxx Waterlooville, Hampshire

One employee was the one who liaised with me every time I rang, rather than being passed from pillar to post.

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