Customer Care Policy

Certificates and Policies

You can view scanned copies all of CIA’s actual certificates and our customer facing company policies simply by double-clicking on the icons below.

View CIA’s Various Certificates

You can view scanned copies all of CIA’s actual certificates simply by double-clicking on the icons below.

BAFE SP203 Certificate (EXP 14/09/18)

Buy With Confidence (Hampshire) Certificate (EXP 27/05/18)

CHAS Certificate (EXP 18/11/2018)

CIS Certificate Exemption Clarification

ECA Guarantee Certificate

ECA Technical Cert compliance Certificate (EXP May 2018)

Employers Liability – Public & Products Liability

Professional Indemnity (EXP 31/03/18)

MLA Certificate (expires 30.06.18)

NSI NACOSS Gold Certificate (EXP 14/09/18)

NSI Fire Gold Certificate (EXP 14/09/18)

SafeContractor Certificate (EXP 09/07/19)

View CIA’s Various Policies

You can view scanned copies all of CIA’s (customer facing) company policies simply by double-clicking on the icons below.

Environmental Statement

Equal Opportunities Policy

Health & Safety Policy

Health and Safety Policy Affirmation

Customer Care Policy

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Customer Help

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Mrs Bell Camberley, Surrey

Had CIA at previous address and were so impressed with the level of service, we had one installed at our new address!
Mr M Cxxx Portsmouth, Hampshire

Quick response and very polite.
Mr P Mxxxxx Fareham, Hampshire

All CIA staff seem to be friendly and keen to provide a good service.
Mrs T Kxxxx Fareham, Hampshire

Your staff are always pleasant, helpful and informative. It is also nice not having a different person every time we have a service.
Mr P Fxxxxxx Liss, Hampshire

The CIA technician was extremely courteous and knowledgeable, answering all my questions well.
Mrs Wxxxxxxxx Locks Heath, Hampshire

Very happy with the work. Engineer is a credit to your company. My son is also looking to have an alarm fitted, and would like him to do that as well.
Mr P Mxxxxx Titchfield, Hampshire

All CIA staff seem to be friendly and keen to provide a good service
Mrs Ann Nash Woking, Surrey

When I ring I speak to a real person who takes time to find my details and so can speak to me as an individual. This personal contact is invaluable.
Mr A W***** Fareham, Hampshire

Whilst considering a security system installation, we noticed alot of properties in the area that had CIA alarm boxes installed and when we asked some local people about them, we discovered that CIA was a local well established company that had a good reputation. We’re pleased that we chose CIA as they have proven this […]
Ms J Sxxxx Portchester, Hampshire

Any problems were sorted out. Very helpful, friendly technician who didn’t complain when my toddler wanted to help.

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