Customer Care Policy

Certificates and Policies

You can view scanned copies all of CIA’s actual certificates and our customer facing company policies simply by double-clicking on the icons below.

View CIA’s Various Certificates

You can view scanned copies all of CIA’s actual certificates simply by double-clicking on the icons below.

BAFE SP203 Certificate (EXP 31/10/21)

Buy With Confidence (Hampshire) Certificate (EXP 27/05/19)

CHAS Certificate (EXP 19/07/2019)

CIS Certificate Exemption Clarification

Employers Liability – Public & Products Liability

MLA Certificate (EXP 30/06/19)

NSI NACOSS Gold Certificate (EXP 31/10/21)

NSI Fire Gold Certificate (EXP 31/10/21)

SafeContractor Certificate (EXP 09/07/19)

View CIA’s Various Policies

You can view scanned copies all of CIA’s (customer facing) company policies simply by double-clicking on the icons below.

Environmental Statement

Equal Opportunities Policy

Health & Safety Policy

Health and Safety Policy Affirmation

Customer Care Policy

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Customer Help

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Mr P Bxxxxx Stubbington, Hampshire

Excellent explanation of system options and how to use it. Nothing was too much effort. Engineer took his time to think about the best way to overcome problems that were not apparent at the time of survey. He made suggestions as to the best way to overcome them. Everything was done and cleaned up. Thank […]
Mrs J Kxxxxxx Farnham, Surrey

Had to change pre-arranged appointment and office was very helpful.
Dr xxxxx Hampshire

Your staff are always pleasant, helpful and informative. It is also nice to have the same person every time to do the service.
Mrs Jane Stringer, Jembir Estates Southampton, Hampshire

Very pleasant engineers and very helpful. A pleasure to work with.
Chris Holliday Guildford, Surrey

Your technician was exceptionally pleasant and helpful – a credit to your company
Mr P Mxxxxx Fareham, Hampshire

All CIA staff seem to be friendly and keen to provide a good service.
Mr D***** Hayling Island, Hampshire

Very Polite, cleared up any mess he made. Hardly knew he was in the house.
LSI Projects Ltd Woking, Surrey

Both your system designer and your technician were very helpful and understanding, explaining all the necessary details.
Mr Lockton – Rowlands Castle, Hampshire

Prompt service, helpful technicians, no attempt to sell us a ‘modernised’ alarm system.
Mr & Mrs S Sxxxxx Woking, Surrey

The engineers were excellent, hard-working, efficient and pleasant, and did a great job. They explained everything thoroughly. They were tidy and left the house as they found it.

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