Customer Care Policy

Certificates and Policies

You can view scanned copies all of CIA’s actual certificates and our customer facing company policies simply by double-clicking on the icons below.

View CIA’s Various Certificates

You can view scanned copies all of CIA’s certificates simply by double-clicking on the icons below.

PDF Icon BAFE SP203 Certificate (EXP 31/10/21)

PDF IconBuy With Confidence (Hampshire) Certificate (EXP 27/05/21)

PDF Icon CHAS Certificate (EXP 19/08/21)

PDF Icon CIS Certificate Exemption Clarification

PDF IconEmployers Liability –  Public & Products Liability

PDF Icon NSI NACOSS Gold Certificate (EXP 31/10/21)

PDF Icon NSI Fire Gold Certificate (EXP 31/10/21)

PDF Icon SafeContractor Certificate (EXP 09/07/2021)

View CIA’s Various Policies

You can view scanned copies all of CIA’s (customer facing) company policies simply by double-clicking on the icons below.

PDF Icon Environmental Statement

PDF Icon Equal Opportunities Policy

 PDF IconHealth & Safety Policy

PDF IconHealth and Safety Policy Affirmation

PDF Icon Quality Policy

PDF IconCustomer Care Policy

  • Mr-P-Lxxxx-Guildford

    Work carried out as requested and staff incredibly helpful as always.

  • Ricara Ltd Brighton

    Always helpful, always proficient, efficient and effective.

  • Mrs J Kxxxxxx Farnham, Surrey

    Had to change pre-arranged appointment and office was very helpful.

  • LSI Projects Ltd Woking, Surrey

    Both your system designer and your technician were very helpful and understanding, explaining all the necessary details.

  • Mr P A Forbes Portsmouth, Hampshire

    Nice young man, very polite and very helpful, also very tidy worker.

  • Mr I Dxxxxx Midhurst, West Sussex

    Good service, friendly staff.

  • Miss B********** Hedge End, Southampton

    The engineer is always polite and cheerful and takes care inside my house.  It is lovely to see the same engineer year after year.

  • Dr P Darling Basingstoke, Hampshire

    Have been with CIA for over 10 years now and they have never disappointed me.  The system designer showed a great deal of professionalism and expertise as well as being personable.

  • Mr Bxxxxx Portchester, Hampshire

    CIA is always there when you need them.

  • Mr C Sxxxxxxxxx Fareham, Hampshire

    Very polite. Returned when he said he would as didn’t have enough batteries.