Customer Care Policy

Certificates and Policies

You can view scanned copies all of CIA’s actual certificates and our customer facing company policies simply by double-clicking on the icons below.

View CIA’s Various Certificates

You can view scanned copies all of CIA’s actual certificates simply by double-clicking on the icons below.

BAFE SP203 Certificate (EXP 31/10/21)

Buy With Confidence (Hampshire) Certificate (EXP 27/05/19)

CHAS Certificate (EXP 19/07/2019)

CIS Certificate Exemption Clarification

Employers Liability – Public & Products Liability

MLA Certificate (EXP 30/06/19)

NSI NACOSS Gold Certificate (EXP 31/10/21)

NSI Fire Gold Certificate (EXP 31/10/21)

SafeContractor Certificate (EXP 09/07/19)

View CIA’s Various Policies

You can view scanned copies all of CIA’s (customer facing) company policies simply by double-clicking on the icons below.

Environmental Statement

Equal Opportunities Policy

Health & Safety Policy

Health and Safety Policy Affirmation

Customer Care Policy

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Customer Help

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Mr P Bxxxxx Stubbington, Hampshire

Excellent explanation of system options and how to use it. Nothing was too much effort. Engineer took his time to think about the best way to overcome problems that were not apparent at the time of survey. He made suggestions as to the best way to overcome them. Everything was done and cleaned up. Thank […]
Mrs Bell Camberley, Surrey

Had CIA at previous address and were so impressed with the level of service, we had one installed at our new address!
Mr & Mrs S Sxxxxx Woking, Surrey

The engineers were excellent, hard-working, efficient and pleasant, and did a great job. They explained everything thoroughly. They were tidy and left the house as they found it.
Dr Dxxxxx Rowlands Castle, Hampshire

When I need help it is available (with a smile, inferred by the telephone conversation!)
Mrs G Richards Christchurch, Dorset

Polite and efficient engineer who treated us and our home with respect.
Andrew Smith & Son Alresford, Hampshire

Very neat, tidy and invisible – we hardly knew they were here. Very impressed.
Ms E Cxxxxx Emsworth, Hampshire

Engineer turned up on the date and time specified. Did a good job and left the house tidy. The alarm works. Job done!
Miss B********** Hedge End, Southampton

The engineer is always polite and cheerful and takes care inside my house. It is lovely to see the same engineer year after year.
Mr A W***** Fareham, Hampshire

Whilst considering a security system installation, we noticed alot of properties in the area that had CIA alarm boxes installed and when we asked some local people about them, we discovered that CIA was a local well established company that had a good reputation. We’re pleased that we chose CIA as they have proven this […]
Mrs T Kxxxx Fareham, Hampshire

Your staff are always pleasant, helpful and informative. It is also nice not having a different person every time we have a service.

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