Customer Care Policy

Certificates and Policies

You can view scanned copies all of CIA’s actual certificates and our customer facing company policies simply by double-clicking on the icons below.

View CIA’s Various Certificates

You can view scanned copies all of CIA’s actual certificates simply by double-clicking on the icons below.

BAFE SP203 Certificate (EXP 31/10/21)

Buy With Confidence (Hampshire) Certificate (EXP 27/05/19)

CHAS Certificate (EXP 19/07/2019)

CIS Certificate Exemption Clarification

Employers Liability – Public & Products Liability

MLA Certificate (EXP 30/06/19)

NSI NACOSS Gold Certificate (EXP 31/10/21)

NSI Fire Gold Certificate (EXP 31/10/21)

SafeContractor Certificate (EXP 09/07/19)

View CIA’s Various Policies

You can view scanned copies all of CIA’s (customer facing) company policies simply by double-clicking on the icons below.

Environmental Statement

Equal Opportunities Policy

Health & Safety Policy

Health and Safety Policy Affirmation

Customer Care Policy

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Customer Help

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Arrange a Free Quotation

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Mr *** Petersfield

Very neat and tidy installation. Very considerate with young family. Professional and efficient service throughout the whole process.
Mr A W***** Fareham, Hampshire

Whilst considering a security system installation, we noticed alot of properties in the area that had CIA alarm boxes installed and when we asked some local people about them, we discovered that CIA was a local well established company that had a good reputation. We’re pleased that we chose CIA as they have proven this […]
Mr E A**** – Southampton, Hampshire

…a perfect example of first class customer service. Gareth & Chris went the extra mile to install the system as we wanted it – not as might have been easiest, and were always polite and considerate… As always, it’s the people that matter – very pleased.
Ricara Ltd Brighton

Always helpful, always proficient, efficient and effective.
Mrs ****** Chichester, West Sussex

Recommended by a family member so have not had anyone else to quote. Hard reputation to follow!
Mrs P Wxxx Waterlooville, Hampshire

One employee was the one who liaised with me every time I rang, rather than being passed from pillar to post.
Mrs M Munday Portsmouth, Hampshire

The technician was helpful and explained what he was doing, making me feel at ease about the service visit and even showed me new features that we can use.
Mr A Sharp Reading, Berkshire

Pleasant engineer who provided an efficient service.
Mr P Bxxxxx Stubbington, Hampshire

Excellent explanation of system options and how to use it. Nothing was too much effort. Engineer took his time to think about the best way to overcome problems that were not apparent at the time of survey. He made suggestions as to the best way to overcome them. Everything was done and cleaned up. Thank […]
Mrs Hulmes Andover, Hampshire

Asked questions and checked we were happy – nothing too much trouble…and all with a positive approach and a smile!

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