Customer Care Policy

Certificates and Policies

You can view scanned copies all of CIA’s actual certificates and our customer facing company policies simply by double-clicking on the icons below.

View CIA’s Various Certificates

You can view scanned copies all of CIA’s actual certificates simply by double-clicking on the icons below.

BAFE SP203 Certificate (EXP 31/10/21)

Buy With Confidence (Hampshire) Certificate (EXP 27/05/19)

CHAS Certificate (EXP 19/07/2019)

CIS Certificate Exemption Clarification

Employers Liability – Public & Products Liability

MLA Certificate (EXP 30/06/19)

NSI NACOSS Gold Certificate (EXP 31/10/21)

NSI Fire Gold Certificate (EXP 31/10/21)

SafeContractor Certificate (EXP 09/07/19)

View CIA’s Various Policies

You can view scanned copies all of CIA’s (customer facing) company policies simply by double-clicking on the icons below.

Environmental Statement

Equal Opportunities Policy

Health & Safety Policy

Health and Safety Policy Affirmation

Customer Care Policy

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Customer Help

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Arrange a Free Quotation

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Dr xxxxx Hampshire

Your staff are always pleasant, helpful and informative. It is also nice to have the same person every time to do the service.
Mrs Ann Nash Woking, Surrey

When I ring I speak to a real person who takes time to find my details and so can speak to me as an individual. This personal contact is invaluable.
Mr D***** Hayling Island, Hampshire

Very Polite, cleared up any mess he made. Hardly knew he was in the house.
Mr A Dxxxxxx Chichester, West Sussex

The same technician has serviced our system several times. He knows us and he knows the system. Always helpful, friendly, cheerful and professional.
Mr D Gxxxxx Cosham, Hampshire

Friendly, helpful and accommodating.
Mrs Nxxxx Westbourne, Hampshire

Delightful and very helpful young man, and please can he come again!
Alan Jones Newbury, Berkshire

We always receive excellent service from CIA. We also appreciated the text reminder about the service appointment.
Southern Water Various locations throughout the South

Thanks to the designer, project manager and all engineers whose work during this contract was carried out with efficiency, professionalism and care.
J M Sewell Chichester, West Sussex

CIA is well run and the equipment installed is always first class.
Martin Carter Clanfield, Hampshire

Always get good service and prices are competitive. Re-arranging appointments is easy and technicians always turn up as arranged.

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