Customer Care Policy

Certificates and Policies

You can view scanned copies all of CIA’s actual certificates and our customer facing company policies simply by double-clicking on the icons below.

View CIA’s Various Certificates

You can view scanned copies all of CIA’s actual certificates simply by double-clicking on the icons below.

BAFE SP203 Certificate (EXP 14/09/18)

Buy With Confidence (Hampshire) Certificate (EXP 27/05/18)

CHAS Certificate (EXP 18/11/2017)

CIS Certificate Exemption Clarification

ECA Guarantee Certificate

ECA Technical Cert compliance Certificate (EXP May 2018)

Employers Liability – Public & Products Liability

Professional Indemnity (EXP 31/03/18)

MLA Certificate (expires 30.06.18)

NSI NACOSS Gold Certificate (EXP 14/09/18)

NSI Fire Gold Certificate (EXP 14/09/18)

SafeContractor Certificate (EXP 09/07/18)

View CIA’s Various Policies

You can view scanned copies all of CIA’s (customer facing) company policies simply by double-clicking on the icons below.

Environmental Statement

Equal Opportunities Policy

Health & Safety Policy

Health and Safety Policy Affirmation

Customer Care Policy

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Customer Help

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Mr D***** Hayling Island, Hampshire

Very Polite, cleared up any mess he made. Hardly knew he was in the house.
Mr M Sxxxxxxxxxxx Waterlooville, Hampshire

Polite attitude of your technician, minimum disruption.
Alan Sharp Reading, Berkshire

Pleasant engineer who provided an efficient service.
Simon Bradley, Dynasystems Ltd Southampton, Hampshire

Attentive and responsive. Got back to me with a quote in the time he said he would.
Mr A Price, Price Motors Waterlooville, Hampshire

All people I encountered were a credit to CIA.
Martin Carter Clanfield, Hampshire

Always get good service and prices are competitive. Re-arranging appointments is easy and technicians always turn up as arranged.
Mrs Hulmes Andover, Hampshire

Asked questions and checked we were happy – nothing too much trouble…and all with a positive approach and a smile!
Mrs Bell Camberley, Surrey

Had CIA at previous address and were so impressed with the level of service, we had one installed at our new address!
Mr-P-Lxxxx-Guildford

Work carried out as requested and staff incredibly helpful as always.
Mr E A**** – Southampton, Hampshire

…a perfect example of first class customer service. Gareth & Chris went the extra mile to install the system as we wanted it – not as might […]

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