Monitored Intruder Alarm Keyholders

For monitored systems, all of the South’s Police Forces, as well as the Environmental Health Agency, require the full name and address of at least two keyholders that adhere to the criteria below:

  • Preferably, two in addition to those residing at the premises
  • At least two of the keyholders must have a telephone number
  • Hold a key to the property and an alarm code/key
  • Can normally attend the premises within 20 Minutes (24 hours daily)

Why do you need email addresses for Keyholders?

Some of the signals a monitored alarm system sends are important enough to warrant a call in the middle of the night, whereas many low-priority signals we understand you’d prefer to receive an email about instead.  Read more about our alarm status signals policy here.

Update Your Keyholders (Using The Form Below)

It is only necessary to fill in additional information if adding to an existing keyholder lists.

IMPORTANT – In the interest of security, a contact number is required.  This is so that a member of the department can telephone you in order to activate the changes.  You will be asked to provide the alarm account and passcode numbers (please have them handy).  This will take place during normal office hours.  If an urgent keyholder change needs to be made outside of normal office hours, please call 02394 387808.


  • Mr A Jarrett Denmead, Hampshire

    Very professional and kept us advised as to what they were doing.

  • Mr & Mrs S Sxxxxx Woking, Surrey

    The engineers were excellent, hard-working, efficient and pleasant, and did a great job. They explained everything thoroughly. They were tidy and left the house as they found it.

  • Miss B********** Hedge End, Southampton

    The engineer is always polite and cheerful and takes care inside my house.  It is lovely to see the same engineer year after year.

  • Mrs T Kxxxx Fareham, Hampshire

    Your staff are always pleasant, helpful and informative.  It is also nice not having a different person every time we have a service.

  • Mr Evans Denmead, Hampshire

    Technician was excellent, took care of my property, hoovered as he went along and took the time to channel the wiring properly and back filled as required – Absolutely first class service.  I was hesitant to use CIA but friends recommended them and I am very pleased that I followed up on their advice.

  • Mr P Mxxxxx Titchfield, Hampshire

    All CIA staff seem to be friendly and keen to provide a good service

  • Martin Carter Clanfield, Hampshire

    Always get good service and prices are competitive. Re-arranging appointments is easy and technicians always turn up as arranged.

  • Alan Sharman Hindhead, Surrey

    The transition of ownership of the company was seamless for customers with commitments and prices maintained.

  • Mr R Clist Liss, Hampshire

    They were prompt in arriving.  They were able to overcome a small problem with little fuss, and seemed technically very capable.

  • Ricara Ltd Brighton

    Always helpful, always proficient, efficient and effective.