Monitored Intruder Alarm Keyholders

For monitored systems, all of the South’s Police Forces, as well as the Environmental Health Agency, require the full name and address of at least two keyholders that adhere to the criteria below:

  • Preferably, two in addition to those residing at the premises
  • At least two of the keyholders must have a telephone number
  • Hold a key to the property and an alarm code/key
  • Can normally attend the premises within 20 Minutes (24 hours daily)

Why do you need email addresses for Keyholders?

Some of the signals a monitored alarm system sends are important enough to warrant a call in the middle of the night, whereas many low-priority signals we understand you’d prefer to receive an email about instead.  Read more about our alarm status signals policy here.

Update Your Keyholders (Using The Form Below)

It is only necessary to fill in additional information if adding to an existing keyholder lists.

IMPORTANT – In the interest of security, a contact number is required.  This is so that a member of the department can telephone you in order to activate the changes.  You will be asked to provide the alarm account and passcode numbers (please have them handy).  This will take place during normal office hours.  If an urgent keyholder change needs to be made outside of normal office hours, please call 023 9226 5111.

Fields marked with an * are required

Intruder Alarm Keyholder 1


Intruder Alarm Keyholder 2


Intruder Alarm Keyholder 3


Intruder Alarm Keyholder 4


Add dates if this is a Temporary Change Only

  • Simon Bradley, Dynasystems Ltd Southampton, Hampshire

    Attentive and responsive. Got back to me with a quote in the time he said he would.

  • Mr Evans Denmead, Hampshire

    Technician was excellent, took care of my property, hoovered as he went along and took the time to channel the wiring properly and back filled as required – Absolutely first class service.  I was hesitant to use CIA but friends recommended them and I am very pleased that I followed up on their advice.

  • Mr M Cxxx Portsmouth, Hampshire

    Quick response and very polite.

  • Dr Dxxxxx Rowlands Castle, Hampshire

    When I need help it is available (with a smile, inferred by the telephone conversation!)

  • Mrs Nxxxx Westbourne, Hampshire

    Delightful and very helpful young man, and please can he come again!

  • Mrs E Mxxxxx Havant, Hampshire

    Engineer was polite, well groomed and very helpful. Even my husband who is partially sighted understood how to use the system. The engineer even used the vacuum cleaner.

  • Ms E Cxxxxx Emsworth, Hampshire

    Engineer turned up on the date and time specified. Did a good job and left the house tidy. The alarm works. Job done!

  • Mr T xxxxxxx Portsmouth, Hampshire

    The service we receive is excellent and always has been.

  • Mr S R xxxxxx

    Absolutely perfect all the way through and Paul is brilliant as a service engineer. Many years of continued support is testament to the good service you provide. Thanks

  • Andrew Smith & Son Alresford, Hampshire

    Very neat, tidy and invisible – we hardly knew they were here. Very impressed.