Monitored Intruder Alarm Keyholders

For monitored systems, all of the South’s Police Forces, as well as the Environmental Health Agency, require the full name and address of at least two keyholders that adhere to the criteria below:

  • Preferably, two in addition to those residing at the premises
  • At least two of the keyholders must have a telephone number
  • Hold a key to the property and an alarm code/key
  • Can normally attend the premises within 20 Minutes (24 hours daily)

Why do you need email addresses for Keyholders?

Some of the signals a monitored alarm system sends are important enough to warrant a call in the middle of the night, whereas many low-priority signals we understand you’d prefer to receive an email about instead.  Read more about our alarm status signals policy here.

Update Your Keyholders (Using The Form Below)

It is only necessary to fill in additional information if adding to an existing keyholder lists.

IMPORTANT – In the interest of security, a contact number is required.  This is so that a member of the department can telephone you in order to activate the changes.  You will be asked to provide the alarm account and passcode numbers (please have them handy).  This will take place during normal office hours.  If an urgent keyholder change needs to be made outside of normal office hours, please call 023 9226 5111.

Fields marked with an * are required

Intruder Alarm Keyholder 1


Intruder Alarm Keyholder 2


Intruder Alarm Keyholder 3


Intruder Alarm Keyholder 4


Add dates if this is a Temporary Change Only

  • Ms J Sxxxx Portchester, Hampshire

    Any problems were sorted out. Very helpful, friendly technician who didn’t complain when my toddler wanted to help.

  • Mr D S Freezer Bognor Regis, West Sussex

    Your people have been Helpful – Honest – Informative – Perfect, Thank you.

  • Mr T xxxxxxx Portsmouth, Hampshire

    The service we receive is excellent and always has been.

  • Alan Sharman Hindhead, Surrey

    The transition of ownership of the company was seamless for customers with commitments and prices maintained.

  • J M Sewell Chichester, West Sussex

    CIA is well run and the equipment installed is always first class.

  • Chris Holliday Guildford, Surrey

    Your technician was exceptionally pleasant and helpful – a credit to your company

  • Paul Moody Chichester, West Sussex

    Both the system designer and the install team were excellent. I am really pleased with the end result.

  • Mr E A**** – Southampton, Hampshire

    …a perfect example of first class customer service. Gareth & Chris went the extra mile to install the system as we wanted it – not as might have been easiest, and were always polite and considerate… As always, it’s the people that matter – very pleased.

  • Mr D Gxxxxx Cosham, Hampshire

    Friendly, helpful and accommodating.

  • Mr D***** Hayling Island, Hampshire

    Very Polite, cleared up any mess he made. Hardly knew he was in the house.

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