Monitored Intruder Alarm Keyholders

For monitored systems, all of the South’s Police Forces, as well as the Environmental Health Agency, require the full name and address of at least two keyholders that adhere to the criteria below:

  • Preferably, two in addition to those residing at the premises
  • At least two of the keyholders must have a telephone number
  • Hold a key to the property and an alarm code/key
  • Can normally attend the premises within 20 Minutes (24 hours daily)

Why do you need email addresses for Keyholders?

Some of the signals a monitored alarm system sends are important enough to warrant a call in the middle of the night, whereas many low-priority signals we understand you’d prefer to receive an email about instead.  Read more about our alarm status signals policy here.

Update Your Keyholders (Using The Form Below)

It is only necessary to fill in additional information if adding to an existing keyholder lists.

IMPORTANT – In the interest of security, a contact number is required.  This is so that a member of the department can telephone you in order to activate the changes.  You will be asked to provide the alarm account and passcode numbers (please have them handy).  This will take place during normal office hours.  If an urgent keyholder change needs to be made outside of normal office hours, please call 02394 387808.


  • Mr E A**** – Southampton, Hampshire

    …a perfect example of first class customer service. Gareth & Chris went the extra mile to install the system as we wanted it – not as might have been easiest, and were always polite and considerate… As always, it’s the people that matter – very pleased.

  • Mr A Price, Price Motors Waterlooville, Hampshire

    All people I encountered were a credit to CIA.

  • Andrew Smith & Son Alresford, Hampshire

    Very neat, tidy and invisible – we hardly knew they were here. Very impressed.

  • Roger Garth Hutton Farnham, Surrey

    Prompt, efficient service. Courteous and efficient technician.

  • Mr & Mrs Hxxx Rowlands Castle, Hampshire

    The service has always been excellent.

  • Mrs E Mxxxxx Havant, Hampshire

    Engineer was polite, well groomed and very helpful. Even my husband who is partially sighted understood how to use the system. The engineer even used the vacuum cleaner.

  • Mrs P Wxxx Waterlooville, Hampshire

    One employee was the one who liaised with me every time I rang, rather than being passed from pillar to post.

  • Mrs J Kxxxxxx Farnham, Surrey

    Had to change pre-arranged appointment and office was very helpful.

  • Mrs Jane Stringer, Jembir Estates Southampton, Hampshire

    Very pleasant engineers and very helpful. A pleasure to work with.

  • Mr M Cxxx Portsmouth, Hampshire

    Quick response and very polite.