Useful Information

Our Customer Service team can always be relied on to help, but this section has some useful links which could well provide the solutions you are looking for – from changing your keyholders to system user guides.

Online Services Specifically for CIA Customers

[>] Amend Your Keyholders

[>] Pay An Invoice Securely Online

User Guide Videos

[>] Galaxy user guide videos

[>] Protector system user guide videos

Standards Compliance Information

[>] CIA’s Certificates and Policy Downloads

[>] British and European Standards CIA Work To

[>] Accreditations CIA Hold

[>] CIA’s Insurance Liability Information

Customer Service Questionnaires

[>] Installation Questionnaire (Online Form)

[>] Service Questionnaire (Online Form)

Other Useful Information

[>] CIA’s Opening Hours

[>] CIA’s Coverage Area

[>] Frequently Asked Questions

[>] Special Offers

[>] Recommend a Friend

[>] ‘Welcome to your new home’ lock change offer

[>] CIA’s Terms and Conditions

 

Simple Galaxy User Guides (CIA Produced)

Adding a new code for your Galaxy system (PDF)

Amending existing codes for your Galaxy system (PDF)

Manufacturers’s Intruder Alarm System User Guides

Galaxy G2 User Manual (PDF)

Galaxy G3 User Manual (PDF)

Domonial User Guide (PDF)

Flex Quick User Guide (PDF)

Protector User Guide (PDF)

Texecom User Guide (PDF)

[>] More Manufacturer’s User manuals and Product Brochures

Other Useful Documents (Guides, Forms, Etc)

Euro Profile Cylinder Size Guide (PDF)

Safe Installation Risk Assessment Guide (Word File)

Lock Identification Guide (Word File)

Keyholder Form for Print and post (PDF)

Risk Assessment Brochure (PDF)

ACPO Policy on Police Response to Security Systems (April 2012) (PDF)

Useful Links to External Sites

[>] Links to security resources and information websites

[>] Links to fire resources and information websites

[>] Links to Vicon – Valerus

  • Miss T Hxxxxx Churt, Surrey

    Designer was quite thorough with information and very prompt quote. Engineer is excellent and we will gladly have him back here for maintenance or future issue.

  • Mr D***** Hayling Island, Hampshire

    Very Polite, cleared up any mess he made. Hardly knew he was in the house.

  • Mr S R xxxxxx

    Absolutely perfect all the way through and Paul is brilliant as a service engineer. Many years of continued support is testament to the good service you provide. Thanks

  • Alan & Gwen Waters Fareham, Hampshire

    Always helpful with a swift service – would happily recommend to anyone interested in alarms.

  • Mr A W***** Fareham, Hampshire

    Whilst considering a security system installation, we noticed alot of properties in the area that had CIA alarm boxes installed and when we asked some local people about them, we discovered that CIA was a local well established company that had a good reputation. We’re pleased that we chose CIA as they have proven this […]

  • Andrew Smith & Son Alresford, Hampshire

    Very neat, tidy and invisible – we hardly knew they were here. Very impressed.

  • Mr M Sxxxxxxxxxxx Waterlooville, Hampshire

    Polite attitude of your technician, minimum disruption.

  • Mrs P Wxxx Waterlooville, Hampshire

    One employee was the one who liaised with me every time I rang, rather than being passed from pillar to post.

  • Mr M Cxxx Portsmouth, Hampshire

    Quick response and very polite.

  • Paul Moody Chichester, West Sussex

    Both the system designer and the install team were excellent. I am really pleased with the end result.

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