Useful Information

Our Customer Service team can always be relied on to help, but this section has some useful links which could well provide the solutions you are looking for – from changing your keyholders to system user guides.

Online Services Specifically for CIA Customers

[>] Amend Your Keyholders

[>] Pay An Invoice Securely Online

User Guide Videos

[>] Galaxy user guide videos

[>] Protector system user guide videos

Standards Compliance Information

[>] CIA’s Certificates and Policy Downloads

[>] British and European Standards CIA Work To

[>] Accreditations CIA Hold

[>] CIA’s Insurance Liability Information

Customer Service Questionnaires

[>] Installation Questionnaire (Online Form)

[>] Service Questionnaire (Online Form)

Other Useful Information

[>] CIA’s Opening Hours

[>] CIA’s Coverage Area

[>] Frequently Asked Questions

[>] Special Offers

[>] Recommend a Friend

[>] ‘Welcome to your new home’ lock change offer

[>] CIA’s Terms and Conditions


Simple Galaxy User Guides (CIA Produced)

Adding a new code for your Galaxy system (PDF)

Amending existing codes for your Galaxy system (PDF)

Manufacturers’s Intruder Alarm System User Guides

Galaxy G2 User Manual (PDF)

Galaxy G3 User Manual (PDF)

Domonial User Guide (PDF)

Flex Quick User Guide (PDF)

Protector User Guide (PDF)

Texecom User Guide (PDF)

[>] More Manufacturer’s User manuals and Product Brochures

Other Useful Documents (Guides, Forms, Etc)

Euro Profile Cylinder Size Guide (PDF)

Safe Installation Risk Assessment Guide (Word File)

Lock Identification Guide (Word File)

Keyholder Form for Print and post (PDF)

Risk Assessment Brochure (PDF)

ACPO Policy on Police Response to Security Systems (April 2012) (PDF)

Useful Links to External Sites

[>] Links to security resources and information websites

[>] Links to fire resources and information websites

[>] Links to Vicon – Valerus

  • Miss B********** Hedge End, Southampton

    The engineer is always polite and cheerful and takes care inside my house.  It is lovely to see the same engineer year after year.

  • Mr *** Petersfield

    Very neat and tidy installation.  Very considerate with young family.  Professional and efficient service throughout the whole process.

  • Alan Jones Newbury, Berkshire

    We always receive excellent service from CIA. We also appreciated the text reminder about the service appointment.

  • Alan Jones – Newbury, Berkshire

    We always receive excellent service from CIA. We appreciated the text ‘reminder’ about the service appointment.

  • Mr & Mrs Hxxx Rowlands Castle, Hampshire

    The service has always been excellent.

  • Mrs Hulmes Andover, Hampshire

    Asked questions and checked we were happy – nothing too much trouble…and all with a positive approach and a smile!

  • Mrs M Munday Portsmouth, Hampshire

    The technician was helpful and explained what he was doing, making me feel at ease about the service visit and even showed me new features that we can use.

  • Mr A W***** Fareham, Hampshire

    Whilst considering a security system installation, we noticed alot of properties in the area that had CIA alarm boxes installed and when we asked some local people about them, we discovered that CIA was a local well established company that had a good reputation. We’re pleased that we chose CIA as they have proven this […]

  • Alan Sharman Hindhead, Surrey

    The transition of ownership of the company was seamless for customers with commitments and prices maintained.

  • Paul Moody Chichester, West Sussex

    Both the system designer and the install team were excellent. I am really pleased with the end result.