Online Services Specifically for CIA Customers
[>] Pay An Invoice Securely Online
User Guide Videos
[>] Protector system user guide videos
Standards Compliance Information
[>] CIA’s Certificates and Policy Downloads
[>] British and European Standards CIA Work To
[>] CIA’s Insurance Liability Information
Customer Service Questionnaires
[>] Installation Questionnaire (Online Form)
[>] Service Questionnaire (Online Form)
Other Useful Information
[>] Frequently Asked Questions
[>] Special Offers
[>] ‘Welcome to your new home’ lock change offer
[>] CIA’s Terms and Conditions
Simple Galaxy User Guides (CIA Produced)
Adding a new code for your Galaxy system (PDF)
Amending existing codes for your Galaxy system (PDF)
Manufacturers’s Intruder Alarm System User Guides
Galaxy G2 User Manual (PDF)
Galaxy G3 User Manual (PDF)
Domonial User Guide (PDF)
Flex Quick User Guide (PDF)
Protector User Guide (PDF)
Texecom User Guide (PDF)
[>] More Manufacturer’s User manuals and Product Brochures
Other Useful Documents (Guides, Forms, Etc)
Euro Profile Cylinder Size Guide (PDF)
Safe Installation Risk Assessment Guide (Word File)
Lock Identification Guide (Word File)
Keyholder Form for Print and post (PDF)
Risk Assessment Brochure (PDF)
ACPO Policy on Police Response to Security Systems (April 2012) (PDF)
Useful Links to External Sites
[>] Links to security resources and information websites
[>] Links to fire resources and information websites