Useful Information

Our Customer Service team can always be relied on to help, but this section has some useful links which could well provide the solutions you are looking for – from changing your keyholders to system user guides.

Online Services Specifically for CIA Customers

[>] Amend Your Keyholders

[>] Pay An Invoice Securely Online

User Guide Videos

[>] Galaxy user guide videos

[>] Protector system user guide videos

Standards Compliance Information

[>] CIA’s Certificates and Policy Downloads

[>] British and European Standards CIA Work To

[>] Accreditations CIA Hold

[>] CIA’s Insurance Liability Information

Customer Service Questionnaires

[>] Installation Questionnaire (Online Form)

[>] Service Questionnaire (Online Form)

Other Useful Information

[>] CIA’s Opening Hours

[>] CIA’s Coverage Area

[>] Frequently Asked Questions

[>] Special Offers

[>] Recommend a Friend

[>] ‘Welcome to your new home’ lock change offer

[>] CIA’s Terms and Conditions


Simple Galaxy User Guides (CIA Produced)

Adding a new code for your Galaxy system (PDF)

Amending existing codes for your Galaxy system (PDF)

Manufacturers’s Intruder Alarm System User Guides

Galaxy G2 User Manual (PDF)

Galaxy G3 User Manual (PDF)

Domonial User Guide (PDF)

Flex Quick User Guide (PDF)

Protector User Guide (PDF)

Texecom User Guide (PDF)

[>] More Manufacturer’s User manuals and Product Brochures

Other Useful Documents (Guides, Forms, Etc)

Euro Profile Cylinder Size Guide (PDF)

Safe Installation Risk Assessment Guide (Word File)

Lock Identification Guide (Word File)

Keyholder Form for Print and post (PDF)

Risk Assessment Brochure (PDF)

ACPO Policy on Police Response to Security Systems (April 2012) (PDF)

Useful Links to External Sites

[>] Links to security resources and information websites

[>] Links to fire resources and information websites

[>] Links to Vicon – Valerus

  • Mr-P-Lxxxx-Guildford

    Work carried out as requested and staff incredibly helpful as always.

  • Mrs S******** Fareham, Hampshire

    Always very helpful and obliging.  Always feel that things said will happen.

  • Mrs Ann Nash Woking, Surrey

    When I ring I speak to a real person who takes time to find my details and so can speak to me as an individual.  This personal contact is invaluable.

  • Mr A Dxxxxxx Chichester, West Sussex

    The same technician has serviced our system several times.  He knows us and he knows the system.  Always helpful, friendly, cheerful and professional.

  • Martin Carter Clanfield, Hampshire

    Always get good service and prices are competitive. Re-arranging appointments is easy and technicians always turn up as arranged.

  • Mr Johnstone, Priory School Southsea, Hampshire

    Another great job – Many thanks.

  • Mrs Jane Stringer, Jembir Estates Southampton, Hampshire

    Very pleasant engineers and very helpful. A pleasure to work with.

  • Mrs Nxxxx Westbourne, Hampshire

    Delightful and very helpful young man, and please can he come again!

  • Mrs G Richards Christchurch, Dorset

    Polite and efficient engineer who treated us and our home with respect.

  • Dr Dxxxxx Rowlands Castle, Hampshire

    When I need help it is available (with a smile, inferred by the telephone conversation!)

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