Useful Information

Our Customer Service team can always be relied on to help, but this section has some useful links which could well provide the solutions you are looking for – from changing your keyholders to system user guides.

Online Services Specifically for CIA Customers

[>] Amend Your Keyholders

[>] Pay An Invoice Securely Online

User Guide Videos

[>] Galaxy user guide videos

[>] Protector system user guide videos

Standards Compliance Information

[>] CIA’s Certificates and Policy Downloads

[>] British and European Standards CIA Work To

[>] Accreditations CIA Hold

[>] CIA’s Insurance Liability Information

Customer Service Questionnaires

[>] Installation Questionnaire (Online Form)

[>] Service Questionnaire (Online Form)

Other Useful Information

[>] CIA’s Opening Hours

[>] CIA’s Coverage Area

[>] Frequently Asked Questions

[>] Special Offers

[>] Recommend a Friend

[>] ‘Welcome to your new home’ lock change offer

[>] CIA’s Terms and Conditions


Simple Galaxy User Guides (CIA Produced)

Adding a new code for your Galaxy system (PDF)

Amending existing codes for your Galaxy system (PDF)

Manufacturers’s Intruder Alarm System User Guides

Galaxy G2 User Manual (PDF)

Galaxy G3 User Manual (PDF)

Domonial User Guide (PDF)

Flex Quick User Guide (PDF)

Protector User Guide (PDF)

Texecom User Guide (PDF)

[>] More Manufacturer’s User manuals and Product Brochures

Other Useful Documents (Guides, Forms, Etc)

Euro Profile Cylinder Size Guide (PDF)

Safe Installation Risk Assessment Guide (Word File)

Lock Identification Guide (Word File)

Keyholder Form for Print and post (PDF)

Risk Assessment Brochure (PDF)

ACPO Policy on Police Response to Security Systems (April 2012) (PDF)

Useful Links to External Sites

[>] Links to security resources and information websites

[>] Links to fire resources and information websites

[>] Links to Vicon – Valerus

  • Mrs Ann Nash Woking, Surrey

    When I ring I speak to a real person who takes time to find my details and so can speak to me as an individual.  This personal contact is invaluable.

  • Mr P Mxxxxx Titchfield, Hampshire

    All CIA staff seem to be friendly and keen to provide a good service

  • Miss T Hxxxxx Churt, Surrey

    Designer was quite thorough with information and very prompt quote. Engineer is excellent and we will gladly have him back here for maintenance or future issue.

  • Mr A***** Clanfield, Hampshire

    Local company with a good reputation and we have been very impressed so far – thank you.

  • Mr S R xxxxxx

    Absolutely perfect all the way through and Paul is brilliant as a service engineer. Many years of continued support is testament to the good service you provide. Thanks

  • Dr Dxxxxx Rowlands Castle, Hampshire

    When I need help it is available (with a smile, inferred by the telephone conversation!)

  • Mr D S Freezer Bognor Regis, West Sussex

    Your people have been Helpful – Honest – Informative – Perfect, Thank you.

  • Mrs M Munday Portsmouth, Hampshire

    The technician was helpful and explained what he was doing, making me feel at ease about the service visit and even showed me new features that we can use.

  • Mr-P-Lxxxx-Guildford

    Work carried out as requested and staff incredibly helpful as always.

  • Alan & Gwen Waters Fareham, Hampshire

    Always helpful with a swift service – would happily recommend to anyone interested in alarms.