CIA’s Standards, Legislation and Policy Section

This section is designed to help visitors navigate to information on the current British and European Standards, legislation that affects the security industry and CIA’s proof of compliance to these standards.

British and European Standards, Legislation and Policy

Our in-house Quality Management System (QMS) fully complies with ISO9001:2008 (this is the latest Standard of the ISO9000 series and supersedes BS5750) and is endorsed by the NSI.

For more information of our various compliance documents, follow the links below.

View the British and European standards we work to

View scanned copies of our certificates & policies

View our insurance liability

Read about various security and business accreditations we have received

  • Mr & Mrs S Sxxxxx Woking, Surrey

    The engineers were excellent, hard-working, efficient and pleasant, and did a great job. They explained everything thoroughly. They were tidy and left the house as they found it.

  • Mr M Sxxxxxxxxxxx Waterlooville, Hampshire

    Polite attitude of your technician, minimum disruption.

  • Mrs J Baldwin Portsmouth, Hampshire

    Service always top class, engineers polite and cheerful.

  • Alan Sharman Hindhead, Surrey

    The transition of ownership of the company was seamless for customers with commitments and prices maintained.

  • Mr A Jarrett Denmead, Hampshire

    Very professional and kept us advised as to what they were doing.

  • Chris Holiday Guildford, Surrey

    Your technician was exceptionally pleasant and helpful – a credit to your company.

  • Ms J Sxxxx Portchester, Hampshire

    Any problems were sorted out. Very helpful, friendly technician who didn’t complain when my toddler wanted to help.

  • Mr Johnstone, Priory School Southsea, Hampshire

    Another great job – Many thanks.

  • Ms E Cxxxxx Emsworth, Hampshire

    Engineer turned up on the date and time specified. Did a good job and left the house tidy. The alarm works. Job done!

  • Mr L********* Rowlands Castle, Hampshire

    CIA are easy to contact and their staff are helpful.