CIA’s Standards, Legislation and Policy Section

This section is designed to help visitors navigate to information on the current British and European Standards, legislation that affects the security industry and CIA’s proof of compliance to these standards.

British and European Standards, Legislation and Policy

Our in-house Quality Management System (QMS) fully complies with ISO9001:2008 (this is the latest Standard of the ISO9000 series and supersedes BS5750) and is endorsed by the NSI.

For more information of our various compliance documents, follow the links below.

View the British and European standards we work to

View scanned copies of our certificates & policies

View our insurance liability

Read about various security and business accreditations we have received

  • Alan Sharman Hindhead, Surrey

    The transition of ownership of the company was seamless for customers with commitments and prices maintained.

  • Mr Evans Denmead, Hampshire

    Technician was excellent, took care of my property, hoovered as he went along and took the time to channel the wiring properly and back filled as required – Absolutely first class service.  I was hesitant to use CIA but friends recommended them and I am very pleased that I followed up on their advice.

  • Paul Moody Chichester, West Sussex

    Both the system designer and the install team were excellent. I am really pleased with the end result.

  • Ms E Cxxxxx Emsworth, Hampshire

    Engineer turned up on the date and time specified. Did a good job and left the house tidy. The alarm works. Job done!

  • Mrs T Kxxxx Fareham, Hampshire

    Your staff are always pleasant, helpful and informative.  It is also nice not having a different person every time we have a service.

  • Mr M Sxxxxxxxxxxx Waterlooville, Hampshire

    Polite attitude of your technician, minimum disruption.

  • Mr P A Forbes Portsmouth, Hampshire

    Nice young man, very polite and very helpful, also very tidy worker.

  • Ms J Sxxxx Portchester, Hampshire

    Any problems were sorted out. Very helpful, friendly technician who didn’t complain when my toddler wanted to help.

  • Dr Dxxxxx Rowlands Castle, Hampshire

    When I need help it is available (with a smile, inferred by the telephone conversation!)

  • Southern Water Various locations throughout the South

    Thanks to the designer, project manager and all engineers whose work during this contract was carried out with efficiency, professionalism and care.