At CIA, excellent customer service has always been our focus and we are very proud of the training our staff receive through our Panda Customer Service Programme and the positive customer feedback we receive as a result – so proud in fact – we decided to publish some of it.
Excellent explanation of system options and how to use it. Nothing was too much effort. Engineer took his time to think about the best way to overcome problems that were not apparent at the time of survey. He made suggestions as to the best way to overcome them. Everything was done and cleaned up. Thank you very much.
Polite and efficient engineer who treated us and our home with respect.
We always receive excellent service from CIA. We also appreciated the text reminder about the service appointment.
Always get good service and prices are competitive. Re-arranging appointments is easy and technicians always turn up as arranged.
Your staff are always pleasant, helpful and informative. It is also nice not having a different person every time we have a service.
Appointment change was easy – Engineer was very helpful – Good Service
CIA is well run and the equipment installed is always first class.
Local company with a good reputation and we have been very impressed so far – thank you.
Very Polite, cleared up any mess he made. Hardly knew he was in the house.
The transition of ownership of the company was seamless for customers with commitments and prices maintained.
Designer was quite thorough with information and very prompt quote. Engineer is excellent and we will gladly have him back here for maintenance or future issue.
Nice young man, very polite and very helpful, also very tidy worker.
Your staff are always pleasant, helpful and informative. It is also nice to have the same person every time to do the service.
All CIA staff seem to be friendly and keen to provide a good service.
Very happy with the work. Engineer is a credit to your company. My son is also looking to have an alarm fitted, and would like him to do that as well.
Thanks to the designer, project manager and all engineers whose work during this contract was carried out with efficiency, professionalism and care.
Very polite. Returned when he said he would as didn’t have enough batteries.
All people I encountered were a credit to CIA.
Friendly, helpful and accommodating.
The CIA technician was extremely courteous and knowledgeable, answering all my questions well.
