At CIA, excellent customer service has always been our focus and we are very proud of the training our staff receive through our Panda Customer Service Programme and the positive customer feedback we receive as a result – so proud in fact – we decided to publish some of it.
Chichester University Case Study CLICK HERE
Oratory School Case Study CLICK HERE
Pleasant engineer who provided an efficient service.
Good service, friendly staff.
Very polite. Returned when he said he would as didn’t have enough batteries.
Your people have been Helpful – Honest – Informative – Perfect, Thank you.
We have used the security system for the last 17 years on a daily basis without one false alarm, very impressive…
Both the system designer and the install team were excellent. I am really pleased with the end result.
All CIA staff seem to be friendly and keen to provide a good service
The same technician has serviced our system several times. He knows us and he knows the system. Always helpful, friendly, cheerful and professional.
Friendly, helpful and accommodating.
When I ring I speak to a real person who takes time to find my details and so can speak to me as an individual. This personal contact is invaluable.
The engineers were excellent, hard-working, efficient and pleasant, and did a great job. They explained everything thoroughly. They were tidy and left the house as they found it.
All CIA staff seem to be friendly and keen to provide a good service.
Absolutely perfect all the way through and Paul is brilliant as a service engineer. Many years of continued support is testament to the good service you provide. Thanks
Prompt service, helpful technicians, no attempt to sell us a ‘modernised’ alarm system.
Had to change pre-arranged appointment and office was very helpful.
Customer service has always been good and a great deal of time and effort was put into sorting out the issues we had with the system when it was first installed. We always found CIA to be a very reliable company and a company we would be more than happy to recommend.
Always helpful, always proficient, efficient and effective.
Very neat and tidy installation. Very considerate with young family. Professional and efficient service throughout the whole process.
The service has always been excellent.
Local company with a good reputation and we have been very impressed so far – thank you.
