At CIA, excellent customer service has always been our focus and we are very proud of the training our staff receive through our Panda Customer Service Programme and the positive customer feedback we receive as a result – so proud in fact – we decided to publish some of it.
All CIA staff seem to be friendly and keen to provide a good service
Very neat and tidy installation. Very considerate with young family. Professional and efficient service throughout the whole process.
Very Polite, cleared up any mess he made. Hardly knew he was in the house.
Whenever there has been a problem, it has been sorted. Care is always taken and your men are very polite and pleasant. Thank you.
Absolutely perfect all the way through and Paul is brilliant as a service engineer.
Many years of continued support is testament to the good service you provide.
Thanks
The service has always been excellent.
Your technician was exceptionally pleasant and helpful – a credit to your company.
The CIA technician was extremely courteous and knowledgeable, answering all my questions well.
Engineer turned up on the date and time specified. Did a good job and left the house tidy. The alarm works. Job done!
We have used the security system for the last 17 years on a daily basis without one false alarm, very impressive…
CIA are easy to contact and their staff are helpful.
Prompt service, helpful technicians, no attempt to sell us a ‘modernised’ alarm system.
Both your system designer and your technician were very helpful and understanding, explaining all the necessary details.
Your people have been Helpful – Honest – Informative – Perfect, Thank you.
The same technician has serviced our system several times. He knows us and he knows the system. Always helpful, friendly, cheerful and professional.
CIA is always there when you need them.
…a perfect example of first class customer service. Gareth & Chris went the extra mile to install the system as we wanted it – not as might have been easiest, and were always polite and considerate… As always, it’s the people that matter – very pleased.
Very professional and kept us advised as to what they were doing.
Always helpful with a swift service – would happily recommend to anyone interested in alarms.
Very neat, tidy and invisible – we hardly knew they were here. Very impressed.
