At CIA, excellent customer service has always been our focus and we are very proud of the training our staff receive through our Panda Customer Service Programme and the positive customer feedback we receive as a result – so proud in fact – we decided to publish some of it.
Technician was excellent, took care of my property, hoovered as he went along and took the time to channel the wiring properly and back filled as required – Absolutely first class service. I was hesitant to use CIA but friends recommended them and I am very pleased that I followed up on their advice.
Another great job – Many thanks.
Engineer turned up on the date and time specified. Did a good job and left the house tidy. The alarm works. Job done!
Engineer was polite, well groomed and very helpful. Even my husband who is partially sighted understood how to use the system. The engineer even used the vacuum cleaner.
The technician was helpful and explained what he was doing, making me feel at ease about the service visit and even showed me new features that we can use.
Always very helpful and obliging. Always feel that things said will happen.
Engineer arrived on time and was very friendly, willing to take on board our comments regarding box location from the moment he arrived – He went through the system and demonstrated it several times. He was thorough in his testing. He took extra care to hide the cabling, swept up and even offered to vacuum!
Delightful and very helpful young man, and please can he come again!
CIA is always there when you need them.
Quick response and very polite.
Attentive and responsive. Got back to me with a quote in the time he said he would.
Pleasant engineer who provided an efficient service.
We always receive excellent service from CIA. We appreciated the text ‘reminder’ about the service appointment.
The same technician has serviced our system several times. He knows us and he knows the system. Always helpful, friendly, cheerful and professional.
When I need help it is available (with a smile, inferred by the telephone conversation!)
Always get good service and prices are competitive. Re-arranging appointments is easy and technicians always turn up as arranged.
Customer service has always been good and a great deal of time and effort was put into sorting out the issues we had with the system when it was first installed. We always found CIA to be a very reliable company and a company we would be more than happy to recommend.
Designer was quite thorough with information and very prompt quote. Engineer is excellent and we will gladly have him back here for maintenance or future issue.
…a perfect example of first class customer service. Gareth & Chris went the extra mile to install the system as we wanted it – not as might have been easiest, and were always polite and considerate… As always, it’s the people that matter – very pleased.
CIA is well run and the equipment installed is always first class.
