At CIA, excellent customer service has always been our focus and we are very proud of the training our staff receive through our Panda Customer Service Programme and the positive customer feedback we receive as a result – so proud in fact – we decided to publish some of it.
Chichester University Case Study CLICK HERE
Oratory School Case Study CLICK HERE
…a perfect example of first class customer service. Gareth & Chris went the extra mile to install the system as we wanted it – not as might have been easiest, and were always polite and considerate…
As always, it’s the people that matter – very pleased.
Asked questions and checked we were happy – nothing too much trouble…and all with a positive approach and a smile!
CIA is well run and the equipment installed is always first class.
They were prompt in arriving. They were able to overcome a small problem with little fuss, and seemed technically very capable.
The CIA technician was extremely courteous and knowledgeable, answering all my questions well.
Engineer turned up on the date and time specified. Did a good job and left the house tidy. The alarm works. Job done!
Your technician was exceptionally pleasant and helpful – a credit to your company.
Quick response and very polite.
Very polite. Returned when he said he would as didn’t have enough batteries.
Attentive and responsive. Got back to me with a quote in the time he said he would.
Very pleasant engineers and very helpful. A pleasure to work with.
Thanks to the designer, project manager and all engineers whose work during this contract was carried out with efficiency, professionalism and care.
Both your system designer and your technician were very helpful and understanding, explaining all the necessary details.
Very neat, tidy and invisible – we hardly knew they were here. Very impressed.
Friendly, helpful and accommodating.
Your staff are always pleasant, helpful and informative. It is also nice to have the same person every time to do the service.
Had CIA at previous address and were so impressed with the level of service, we had one installed at our new address!
Engineer arrived on time and was very friendly, willing to take on board our comments regarding box location from the moment he arrived – He went through the system and demonstrated it several times. He was thorough in his testing. He took extra care to hide the cabling, swept up and even offered to vacuum!
Have been with CIA for over 10 years now and they have never disappointed me. The system designer showed a great deal of professionalism and expertise as well as being personable.
Whenever there has been a problem, it has been sorted. Care is always taken and your men are very polite and pleasant. Thank you.
