Mrs Hulmes Andover, Hampshire
Asked questions and checked we were happy – nothing too much trouble…and all with a positive approach and a smile!
At CIA, excellent customer service has always been our focus and we are very proud of the training our staff receive through our Panda Customer Service Programme and the positive customer feedback we receive as a result – so proud in fact – we decided to publish some of it.
Chichester University Case Study CLICK HERE
Oratory School Case Study CLICK HERE
Asked questions and checked we were happy – nothing too much trouble…and all with a positive approach and a smile!
Friendly, helpful and accommodating.
…a perfect example of first class customer service. Gareth & Chris went the extra mile to install the system as we wanted it – not as might have been easiest, and were always polite and considerate…
As always, it’s the people that matter – very pleased.
Always helpful with a swift service – would happily recommend to anyone interested in alarms.
Absolutely perfect all the way through and Paul is brilliant as a service engineer.
Many years of continued support is testament to the good service you provide.
Thanks
Another great job – Many thanks.
Very Polite, cleared up any mess he made. Hardly knew he was in the house.
Any problems were sorted out. Very helpful, friendly technician who didn’t complain when my toddler wanted to help.
Polite and efficient engineer who treated us and our home with respect.
Prompt service, helpful technicians, no attempt to sell us a ‘modernised’ alarm system.
Very polite. Returned when he said he would as didn’t have enough batteries.
Excellent explanation of system options and how to use it. Nothing was too much effort. Engineer took his time to think about the best way to overcome problems that were not apparent at the time of survey. He made suggestions as to the best way to overcome them. Everything was done and cleaned up. Thank […]
Recommended by a family member so have not had anyone else to quote. Hard reputation to follow!
Technician and office always pleasant.
Always very helpful and obliging. Always feel that things said will happen.
Work carried out as requested and staff incredibly helpful as always.
When I need help it is available (with a smile, inferred by the telephone conversation!)
One employee was the one who liaised with me every time I rang, rather than being passed from pillar to post.
Service always top class, engineers polite and cheerful.
Pleasant engineer who provided an efficient service.