At CIA, excellent customer service has always been our focus and we are very proud of the training our staff receive through our Panda Customer Service Programme and the positive customer feedback we receive as a result – so proud in fact – we decided to publish some of it.
Prompt, efficient service. Courteous and efficient technician.
Always helpful with a swift service – would happily recommend to anyone interested in alarms.
Local company with a good reputation and we have been very impressed so far – thank you.
Your staff are always pleasant, helpful and informative. It is also nice to have the same person every time to do the service.
Thanks to the designer, project manager and all engineers whose work during this contract was carried out with efficiency, professionalism and care.
The same technician has serviced our system several times. He knows us and he knows the system. Always helpful, friendly, cheerful and professional.
Very pleasant engineers and very helpful. A pleasure to work with.
All CIA staff seem to be friendly and keen to provide a good service.
Had to change pre-arranged appointment and office was very helpful.
The technician was helpful and explained what he was doing, making me feel at ease about the service visit and even showed me new features that we can use.
Engineer turned up on the date and time specified. Did a good job and left the house tidy. The alarm works. Job done!
We have used the security system for the last 17 years on a daily basis without one false alarm, very impressive…
Engineer arrived on time and was very friendly, willing to take on board our comments regarding box location from the moment he arrived – He went through the system and demonstrated it several times. He was thorough in his testing. He took extra care to hide the cabling, swept up and even offered to vacuum!
Have been with CIA for over 10 years now and they have never disappointed me. The system designer showed a great deal of professionalism and expertise as well as being personable.
Both the system designer and the install team were excellent. I am really pleased with the end result.
All people I encountered were a credit to CIA.
…a perfect example of first class customer service. Gareth & Chris went the extra mile to install the system as we wanted it – not as might have been easiest, and were always polite and considerate… As always, it’s the people that matter – very pleased.
Very Polite, cleared up any mess he made. Hardly knew he was in the house.
The service has always been excellent.
Quick response and very polite.
