At CIA, excellent customer service has always been our focus and we are very proud of the training our staff receive through our Panda Customer Service Programme and the positive customer feedback we receive as a result – so proud in fact – we decided to publish some of it.
Chichester University Case Study CLICK HERE
Oratory School Case Study CLICK HERE
Prompt service, helpful technicians, no attempt to sell us a ‘modernised’ alarm system.
Both your system designer and your technician were very helpful and understanding, explaining all the necessary details.
Technician and office always pleasant.
One employee was the one who liaised with me every time I rang, rather than being passed from pillar to post.
Very polite. Returned when he said he would as didn’t have enough batteries.
Very Polite, cleared up any mess he made. Hardly knew he was in the house.
Had CIA at previous address and were so impressed with the level of service, we had one installed at our new address!
The engineer is always polite and cheerful and takes care inside my house. It is lovely to see the same engineer year after year.
Very neat, tidy and invisible – we hardly knew they were here. Very impressed.
Always very helpful and obliging. Always feel that things said will happen.
Attentive and responsive. Got back to me with a quote in the time he said he would.
All people I encountered were a credit to CIA.
Whilst considering a security system installation, we noticed alot of properties in the area that had CIA alarm boxes installed and when we asked some local people about them, we discovered that CIA was a local well established company that had a good reputation. We’re pleased that we chose CIA as they have proven this […]
Polite attitude of your technician, minimum disruption.
The engineers were excellent, hard-working, efficient and pleasant, and did a great job. They explained everything thoroughly. They were tidy and left the house as they found it.
Local company with a good reputation and we have been very impressed so far – thank you.
The same technician has serviced our system several times. He knows us and he knows the system. Always helpful, friendly, cheerful and professional.
All CIA staff seem to be friendly and keen to provide a good service
Both your system designer and your technician were very helpful and understanding, explaining all the necessary details.
Always helpful, always proficient, efficient and effective.
