Terms & Conditions

Standardising our various Terms and Conditions types

Like other companies, CIA’s Terms and Conditions have evolved over the years. For us, this has been further complicated by various company acquisitions that saw us trading as Gardner Security, State Digital Security and Capital Security Systems. At the time of the acquisitions, we respected those companies’ Terms and Conditions for existing customers.

However, now that we have consolidated the companies and trade only as CIA, we’ve consolidated our Ts and Cs as well to make them uniform, clear and fair, and these can be found on the link below.

In addition, we have e-commerce Terms and Conditions which relate to all online store sales.

Follow the links below to find the Ts and Cs you need.

Terms and conditions for installation

Terms and conditions for service and maintenance

Terms and conditions for fire extinguisher service and maintenance

Terms and conditions for companies selling goods to CIA

Terms and conditions for ecommerce (online store sales)

Call Out Charges

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Customer Help

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Arrange a Free Quotation

Arrange a survey

Online Shop

Mr A***** Clanfield, Hampshire

Local company with a good reputation and we have been very impressed so far – thank you.
Roger Harvey Berkshire

Customer service has always been good and a great deal of time and effort was put into sorting out the issues we had with the system when it was first installed. We always found CIA to be a very reliable company and a company we would be more than happy to recommend.
Miss B********** Hedge End, Southampton

The engineer is always polite and cheerful and takes care inside my house. It is lovely to see the same engineer year after year.
Mrs M Munday Portsmouth, Hampshire

The technician was helpful and explained what he was doing, making me feel at ease about the service visit and even showed me new features that we can use.
Ms E Cxxxxx Emsworth, Hampshire

Engineer turned up on the date and time specified. Did a good job and left the house tidy. The alarm works. Job done!
Mr A Price, Price Motors Waterlooville, Hampshire

All people I encountered were a credit to CIA.
Mr P A Forbes Portsmouth, Hampshire

Nice young man, very polite and very helpful, also very tidy worker.
Mrs Bell Camberley, Surrey

Had CIA at previous address and were so impressed with the level of service, we had one installed at our new address!
Mr A Jarrett Denmead, Hampshire

Very professional and kept us advised as to what they were doing.
Mrs J Gxxxx Southampton, Hampshire

Technician and office always pleasant.

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