Terms & Conditions

Standardising our various Terms and Conditions types

Like other companies, CIA’s Terms and Conditions have evolved over the years. For us, this has been further complicated by various company acquisitions that saw us trading as Gardner Security, State Digital Security and Capital Security Systems. At the time of the acquisitions, we respected those companies’ Terms and Conditions for existing customers.

However, now that we have consolidated the companies and trade only as CIA, we’ve consolidated our Ts and Cs as well to make them uniform, clear and fair, and these can be found on the link below.

In addition, we have e-commerce Terms and Conditions which relate to all online store sales.

Follow the links below to find the Ts and Cs you need.

Terms and conditions for installation

Terms and conditions for service and maintenance

Terms and conditions for fire extinguisher service and maintenance

Terms and conditions for companies selling goods to CIA

Terms and conditions for ecommerce (online store sales)

Call Out Charges

‹ ›

Customer Help

‹ ›

Arrange a Free Quotation

Arrange a survey

Online Shop

Mrs Bell Camberley, Surrey

Had CIA at previous address and were so impressed with the level of service, we had one installed at our new address!
Ms E Cxxxxx Emsworth, Hampshire

Engineer turned up on the date and time specified. Did a good job and left the house tidy. The alarm works. Job done!
Mr P Mxxxxx Titchfield, Hampshire

All CIA staff seem to be friendly and keen to provide a good service
Mr A W***** Fareham, Hampshire

Whilst considering a security system installation, we noticed alot of properties in the area that had CIA alarm boxes installed and when we asked some local people about them, we discovered that CIA was a local well established company that had a good reputation. We’re pleased that we chose CIA as they have proven this […]
Mr Bxxxxx Portchester, Hampshire

CIA is always there when you need them.
Mr P Fxxxxxx Liss, Hampshire

The CIA technician was extremely courteous and knowledgeable, answering all my questions well.
Mrs N H***** Bournemouth, Dorset

Engineer arrived on time and was very friendly, willing to take on board our comments regarding box location from the moment he arrived – He went through the system and demonstrated it several times. He was thorough in his testing. He took extra care to hide the cabling, swept up and even offered to vacuum!
Mrs P Wxxx Waterlooville, Hampshire

One employee was the one who liaised with me every time I rang, rather than being passed from pillar to post.
Andrew Smith & Son Alresford, Hampshire

Very neat, tidy and invisible – we hardly knew they were here. Very impressed.
Mr R Cecil Waterlooville, Hampshire

Appointment change was easy – Engineer was very helpful – Good Service

Share This