Terms & Conditions

Standardising our various Terms and Conditions types

Like other companies, CIA’s Terms and Conditions have evolved over the years. For us, this has been further complicated by various company acquisitions that saw us trading as Gardner Security, State Digital Security and Capital Security Systems. At the time of the acquisitions, we respected those companies’ Terms and Conditions for existing customers.

However, now that we have consolidated the companies and trade only as CIA, we’ve consolidated our Ts and Cs as well to make them uniform, clear and fair, and these can be found on the link below.

In addition, we have e-commerce Terms and Conditions which relate to all online store sales.

Follow the links below to find the Ts and Cs you need.

Terms and conditions for installation

Terms and conditions for service and maintenance

Terms and conditions for fire extinguisher service and maintenance

Terms and conditions for companies selling goods to CIA

Terms and conditions for ecommerce (online store sales)

Call Out Charges

‹ ›

Customer Help

‹ ›

Arrange a Free Quotation

Arrange a survey

Online Shop

Mrs J Baldwin Portsmouth, Hampshire

Service always top class, engineers polite and cheerful.
Mrs P Wxxx Waterlooville, Hampshire

One employee was the one who liaised with me every time I rang, rather than being passed from pillar to post.
Mr A Jarrett Denmead, Hampshire

Very professional and kept us advised as to what they were doing.
Mr A Price, Price Motors Waterlooville, Hampshire

All people I encountered were a credit to CIA.
Mr P Mxxxxx Fareham, Hampshire

All CIA staff seem to be friendly and keen to provide a good service.
Ms J Sxxxx Portchester, Hampshire

Any problems were sorted out. Very helpful, friendly technician who didn’t complain when my toddler wanted to help.
Mr M Cxxx Portsmouth, Hampshire

Quick response and very polite.
Roger Harvey Berkshire

Customer service has always been good and a great deal of time and effort was put into sorting out the issues we had with the system when it was first installed. We always found CIA to be a very reliable company and a company we would be more than happy to recommend.
Mrs E Mxxxxx Havant, Hampshire

Engineer was polite, well groomed and very helpful. Even my husband who is partially sighted understood how to use the system. The engineer even used the vacuum cleaner.
Mr D Gxxxxx Cosham, Hampshire

Friendly, helpful and accommodating.

Share This