Terms & Conditions

Standardising our various Terms and Conditions types

Like other companies, CIA’s Terms and Conditions have evolved over the years.  For us, this has been further complicated by various company acquisitions that saw us trading as Gardner Security, State Digital Security and Capital Security Systems.  At the time of the acquisitions, we respected those companies’ Terms and Conditions for existing customers.

However, now that we have consolidated the companies and trade only as CIA, we’ve consolidated our Ts and Cs as well to make them uniform, clear and fair, and these can be found on the link below.

In addition, we have e-commerce Terms and Conditions which relate to all online store sales.

Follow the links below to find the Ts and Cs you need.

Terms and conditions for installation

Terms and conditions for service and maintenance

Terms and conditions for fire extinguisher service and maintenance

Terms and conditions for companies selling goods to CIA

Terms and conditions for ecommerce (online store sales)

  • Chris Holiday Guildford, Surrey

    Your technician was exceptionally pleasant and helpful – a credit to your company.

  • Mrs J Gxxxx Southampton, Hampshire

    Technician and office always pleasant.

  • Ricara Ltd Brighton

    Always helpful, always proficient, efficient and effective.

  • Mrs S******** Fareham, Hampshire

    Always very helpful and obliging.  Always feel that things said will happen.

  • Mr I Dxxxxx Midhurst, West Sussex

    Good service, friendly staff.

  • Andrew Smith & Son Alresford, Hampshire

    Very neat, tidy and invisible – we hardly knew they were here. Very impressed.

  • Ms E Cxxxxx Emsworth, Hampshire

    Engineer turned up on the date and time specified. Did a good job and left the house tidy. The alarm works. Job done!

  • Mr Johnstone, Priory School Southsea, Hampshire

    Another great job – Many thanks.

  • Mrs P Wxxx Waterlooville, Hampshire

    One employee was the one who liaised with me every time I rang, rather than being passed from pillar to post.

  • Mr M Sxxxxxxxxxxx Waterlooville, Hampshire

    Polite attitude of your technician, minimum disruption.

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