Terms & Conditions

Standardising our various Terms and Conditions types

Like other companies, CIA’s Terms and Conditions have evolved over the years. For us, this has been further complicated by various company acquisitions that saw us trading as Gardner Security, State Digital Security and Capital Security Systems. At the time of the acquisitions, we respected those companies’ Terms and Conditions for existing customers.

However, now that we have consolidated the companies and trade only as CIA, we’ve consolidated our Ts and Cs as well to make them uniform, clear and fair, and these can be found on the link below.

In addition, we have e-commerce Terms and Conditions which relate to all online store sales.

Follow the links below to find the Ts and Cs you need.

Terms and conditions for installation

Terms and conditions for service and maintenance

Terms and conditions for fire extinguisher service and maintenance

Terms and conditions for companies selling goods to CIA

Terms and conditions for ecommerce (online store sales)

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Roger Harvey Berkshire

Customer service has always been good and a great deal of time and effort was put into sorting out the issues we had with the system when it was first installed. We always found CIA to be a very reliable company and a company we would be more than happy to recommend.
Mr *** Petersfield

Very neat and tidy installation. Very considerate with young family. Professional and efficient service throughout the whole process.
Ricara Ltd Brighton

Always helpful, always proficient, efficient and effective.
Mrs G Richards Christchurch, Dorset

Polite and efficient engineer who treated us and our home with respect.
Mr R Clist Liss, Hampshire

They were prompt in arriving. They were able to overcome a small problem with little fuss, and seemed technically very capable.
Ms E Cxxxxx Emsworth, Hampshire

Engineer turned up on the date and time specified. Did a good job and left the house tidy. The alarm works. Job done!
Mr & Mrs S Sxxxxx Woking, Surrey

The engineers were excellent, hard-working, efficient and pleasant, and did a great job. They explained everything thoroughly. They were tidy and left the house as they found it.
Mr S R xxxxxx

Absolutely perfect all the way through and Paul is brilliant as a service engineer. Many years of continued support is testament to the good service you provide. Thanks
Mrs Jane Stringer, Jembir Estates Southampton, Hampshire

Very pleasant engineers and very helpful. A pleasure to work with.
Mr P Mxxxxx Fareham, Hampshire

All CIA staff seem to be friendly and keen to provide a good service.

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