Terms & Conditions

Standardising our various Terms and Conditions types

Like other companies, CIA’s Terms and Conditions have evolved over the years. For us, this has been further complicated by various company acquisitions that saw us trading as Gardner Security, State Digital Security and Capital Security Systems. At the time of the acquisitions, we respected those companies’ Terms and Conditions for existing customers.

However, now that we have consolidated the companies and trade only as CIA, we’ve consolidated our Ts and Cs as well to make them uniform, clear and fair, and these can be found on the link below.

In addition, we have e-commerce Terms and Conditions which relate to all online store sales.

Follow the links below to find the Ts and Cs you need.

Terms and conditions for installation

Terms and conditions for service and maintenance

Terms and conditions for fire extinguisher service and maintenance

Terms and conditions for companies selling goods to CIA

Terms and conditions for ecommerce (online store sales)

Call Out Charges

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Customer Help

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Mr T xxxxxxx Portsmouth, Hampshire

The service we receive is excellent and always has been.
Paul Moody Chichester, West Sussex

Both the system designer and the install team were excellent. I am really pleased with the end result.
Mr A Price, Price Motors Waterlooville, Hampshire

All people I encountered were a credit to CIA.
Southern Water Various locations throughout the South

Thanks to the designer, project manager and all engineers whose work during this contract was carried out with efficiency, professionalism and care.
Mrs P Wxxx Waterlooville, Hampshire

One employee was the one who liaised with me every time I rang, rather than being passed from pillar to post.
Mrs N H***** Bournemouth, Dorset

Engineer arrived on time and was very friendly, willing to take on board our comments regarding box location from the moment he arrived – He went through the system and demonstrated it several times. He was thorough in his testing. He took extra care to hide the cabling, swept up and even offered to vacuum!
Mr D S Freezer Bognor Regis, West Sussex

Your people have been Helpful – Honest – Informative – Perfect, Thank you.
Mr R Cecil Waterlooville, Hampshire

Appointment change was easy – Engineer was very helpful – Good Service
Mrs Nxxxx Westbourne, Hampshire

Delightful and very helpful young man, and please can he come again!
J M Sewell Chichester, West Sussex

CIA is well run and the equipment installed is always first class.

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