At CIA, excellent customer service has always been our focus and we are very proud of the training our staff receive through our Panda Customer Service Programme and the positive customer feedback we receive as a result – so proud in fact – we decided to publish some of it.
Chichester University Case Study CLICK HERE
Oratory School Case Study CLICK HERE
All CIA staff seem to be friendly and keen to provide a good service.
The service we receive is excellent and always has been.
Thanks to the designer, project manager and all engineers whose work during this contract was carried out with efficiency, professionalism and care.
Have been with CIA for over 10 years now and they have never disappointed me. The system designer showed a great deal of professionalism and expertise as well as being personable.
Pleasant engineer who provided an efficient service.
Always get good service and prices are competitive. Re-arranging appointments is easy and technicians always turn up as arranged.
Had CIA at previous address and were so impressed with the level of service, we had one installed at our new address!
Technician was excellent, took care of my property, hoovered as he went along and took the time to channel the wiring properly and back filled as required – Absolutely first class service. I was hesitant to use CIA but friends recommended them and I am very pleased that I followed up on their advice.
Your staff are always pleasant, helpful and informative. It is also nice not having a different person every time we have a service.
Very pleasant engineers and very helpful. A pleasure to work with.
Both your system designer and your technician were very helpful and understanding, explaining all the necessary details.
When I ring I speak to a real person who takes time to find my details and so can speak to me as an individual. This personal contact is invaluable.
Absolutely perfect all the way through and Paul is brilliant as a service engineer. Many years of continued support is testament to the good service you provide. Thanks
The transition of ownership of the company was seamless for customers with commitments and prices maintained.
Prompt, efficient service. Courteous and efficient technician.
Technician and office always pleasant.
Had to change pre-arranged appointment and office was very helpful.
Another great job – Many thanks.
Your people have been Helpful – Honest – Informative – Perfect, Thank you.
Asked questions and checked we were happy – nothing too much trouble…and all with a positive approach and a smile!
