ACPO Response Levels for Security Systems

The Association of Chief Police Officers (ACPO) brings together the expertise and experience of chief police officers from England, Wales and Northern Ireland.

FORCE – The Police Force in charge

The “Force” column is the name of the local constabulary.

FALSE – False Alarm Threshold Allowance

The ‘False’ column is the number of false alarms different Police Forces will attend before Police response will be withdrawn.

NB: Some Police Forces state ‘3un 5conf’, this means that Police response will be withdrawn after 3 false alarms for unconfirmed systems (systems installed pre-2002; when the DD243 Standard was introduced) or Police response is withdrawn after 5 false alarms for systems that can give confirmation.

LVL2 – Unable to give confirmation

The ‘LVL2’ column indicates whether systems unable to give confirmation (& fitted post-DD243) will get a Police response if Police resources are available (Level 1 always takes precedence).

PA – Personal Attack Flase Alarms

The ‘PA’ column indicates how many personal attack false alarms are permitted before Police response is withdrawn.

COMBI – Combine Intruder and PA

The ‘Combined’ column indicates whether a particular Police Force issues 1 or 2 URNs for Police calling systems that incorporate both personal attack and an intruder alarm.

LETTER – Warning Letter Allowance

The ‘LETTER’ column indicates when a warning letter will be issues on the case of a false alarm.

ZERO – Industry use only

Zeroing/Reduction of false calls for Industry use only.

NB: The word ‘Indi’ means each alarm is treated individually.

Force False LVL2 PA Combi Letter Zero
Avon & Somerset 3 2 2nd Call Zero
Bedfordshire 3 5 2nd Call Zero
Cambridgeshire 3 2 2nd Call Zero
Cheshire 3 2 1st Call Zero
Cleveland 3 2 2nd Call Zero
Cumbria 3 2 2nd Call Zero
Derbyshire 3 2 2nd Call Zero
Devon & Corn 3 2 2nd Call -2
Dorset 3 3 2nd Call Zero
Durham 3 2 2nd Call Zero
Dyfed-Powys 3 2 2nd Call Zero
Essex 3 2 2nd Call Zero
Gloucestershire 3 3 2nd Call Zero
GMP 3 2 2nd Call Zero
Gwent 3 2 2nd Call Zero
Hampshire 3 3 2nd Call Zero
Hertfordshire 3 2 1st Call Zero
Humberside 3 2 1st Call Zero
Kent 3 3 2nd Call Zero
Lancashire * 5 5 2nd Call N/A
Leicestershire 3 3 2nd Call Zero
Lincolnshire 3 2 BOTH 2nd Call -2
London Met 3un 5conf 2 2nd Call -2
London City 3un 5 conf 2 2nd Call -2
Merseyside 3 2 2nd Call Zero
Norfolk 3 3 BOTH 2nd Call Zero
Northamptonshire 3 2 2nd Call -2
Northumbria ** 3 2 2nd Call Zero
North Wales 3 2 2nd Call Zero
North Yorkshire 3 2 2nd Call Zero
Nottinghamshire 3 2 N/A
PSNI** 3 2 1st Call Zero
South Wales 3 2 2nd Call
South Yorkshire 3 3 2nd Call Zero
Staffordshire 3 3 BOTH 2nd Call -2
Suffolk 3 3 2nd Call
Surrey 3 2 Zero
Sussex 3 3 2nd Call Zero
Thames Valley 3 2 1st Call Zero
Warwickshire 3 2 2nd Call -2
West Mercia 3 2 2nd Call Zero
West Midlands 3 2 BOTH 2nd Call N/A
West Yorkshire 3 3 2nd Call Zero
Wiltshire 3 3 2nd Call Indi

* Lancashire is deferring any changes until circa 18 months time when they plan to bring in a new Command and Control.

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