CCTV code of practice and the Data Protection Act

It is a criminal offence to have an unregistered CCTV system that records people in a public or a private place (although some conditons may apply).  This page outlines the requirements of the Data Protection Act and links you to the full code of practice.

CCTV – General Data Protection Regulation (GDPR) and the Data Protection Act 2018 (DPA18)

If your business uses CCTV, you should register your details with the Information Commissioner’s Office (ICO), you must tell people they may be recorded, usually by displaying signs, which must be clearly visible and readable,  control who can see the recordings, ensuring the system is only used for the purpose it was intended for – for example, if it was set up to detect crime, you should not use it to monitor how much work your staff do.

If CCTV is installed on private domestic property and it only captures images within the boundary of the private domestic property (including your garden), then the data protection laws will not apply.

If the CCTV system captures images of people outside the boundary of your private domestic property – for example, neighbour’s homes or gardens, shared spaces, or on a public footpath or a street, then the General Data Protection Regulation (GDPR) and the Data Protection Act 2018 (DPA18) will apply to you, and you will need to ensure your use of CCTV complies with these laws. This guidance refers to them as the data protection laws.

Regardless of whether your use of CCTV falls within the data protection laws, the ICO recommends you use it responsibly to protect the privacy of others.

Useful links:

ico.org.uk/media/for-organisations/documents/1542/cctv-code-of-practice.pdf

ico.org.uk/your-data-matters/domestic-cctv-systems-guidance-for-people-using-cctv/

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  • Mr & Mrs S Sxxxxx Woking, Surrey

    The engineers were excellent, hard-working, efficient and pleasant, and did a great job. They explained everything thoroughly. They were tidy and left the house as they found it.

  • Alan & Gwen Waters Fareham, Hampshire

    Always helpful with a swift service – would happily recommend to anyone interested in alarms.

  • Mrs S******** Fareham, Hampshire

    Always very helpful and obliging.  Always feel that things said will happen.

  • Mrs G Richards Christchurch, Dorset

    Polite and efficient engineer who treated us and our home with respect.

  • Mrs Hulmes Andover, Hampshire

    Asked questions and checked we were happy – nothing too much trouble…and all with a positive approach and a smile!

  • Mr E A**** – Southampton, Hampshire

    …a perfect example of first class customer service. Gareth & Chris went the extra mile to install the system as we wanted it – not as might have been easiest, and were always polite and considerate… As always, it’s the people that matter – very pleased.

  • Mr C Sxxxxxxxxx Fareham, Hampshire

    Very polite. Returned when he said he would as didn’t have enough batteries.

  • Mr-P-Lxxxx-Guildford

    Work carried out as requested and staff incredibly helpful as always.

  • Ricara Ltd Brighton

    Always helpful, always proficient, efficient and effective.

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    Engineer was polite, well groomed and very helpful. Even my husband who is partially sighted understood how to use the system. The engineer even used the vacuum cleaner.