Monitored CCTV

On this page, we detail the benefits of monitored CCTV systems through a Remote Video Response Centre (RVRC).

Video surveillance that communicates to an RVRC

CIA’s sister company is Southern Monitoring Services (SMS), the third largest ARC/RVRC in the UK, and naturally we use them for all of our monitored CCTV systems.

SMS can monitor sites anywhere in the world. Control over cameras, lights, gates or any other management functions can be maintained by use of telemetry.

We also have comprehensive knowledge in IP CCTV – which means that no matter where you are (at home, for instance, or even on holiday) you can view your site by using special software which transmits video signals over the internet.

There are two types of CCTV monitoring:

  1. Reactive monitoring involves alarm detection on site which initiates a picture transmission to the monitoring centre who use this for visual confirmation and deal with it appropriately
  2. Proactive monitoring (city centres and high street locations, for example) takes place in real time. An operator constantly reviews the location and is able to immediately alert the appropriate security or emergency service of an incident

Both types of monitoring provide recorded evidence of events and these recordings are frequently used by police to assist with their enquiries; they also help the police to build cases by supplementing non-related incidents.

CCTV in the public sector is governed by the Data Protection Act.

Download the Information Commissioner’s Office Data Protection CCTV Code of Practice (2008 Revised Edition).

Arrange a security site survey

Back to main CCTV page.

  • Mr S R xxxxxx

    Absolutely perfect all the way through and Paul is brilliant as a service engineer. Many years of continued support is testament to the good service you provide. Thanks

  • LSI Projects Ltd Woking, Surrey

    Both your system designer and your technician were very helpful and understanding, explaining all the necessary details.

  • Martin Carter Clanfield, Hampshire

    Always get good service and prices are competitive. Re-arranging appointments is easy and technicians always turn up as arranged.

  • Mrs N H***** Bournemouth, Dorset

    Engineer arrived on time and was very friendly, willing to take on board our comments regarding box location from the moment he arrived – He went through the system and demonstrated it several times.  He was thorough in his testing.  He took extra care to hide the cabling, swept up and even offered to vacuum!

  • Mrs E Mxxxxx Havant, Hampshire

    Engineer was polite, well groomed and very helpful. Even my husband who is partially sighted understood how to use the system. The engineer even used the vacuum cleaner.

  • Dr Dxxxxx Rowlands Castle, Hampshire

    When I need help it is available (with a smile, inferred by the telephone conversation!)

  • Mr T xxxxxxx Portsmouth, Hampshire

    The service we receive is excellent and always has been.

  • Southern Water Various locations throughout the South

    Thanks to the designer, project manager and all engineers whose work during this contract was carried out with efficiency, professionalism and care.

  • Mr Lockton – Rowlands Castle, Hampshire

    Prompt service, helpful technicians, no attempt to sell us a ‘modernised’ alarm system.

  • Simon Bradley, Dynasystems Ltd Southampton, Hampshire

    Attentive and responsive. Got back to me with a quote in the time he said he would.