Monitored CCTV

On this page, we detail the benefits of monitored CCTV systems through a Remote Video Response Centre (RVRC).

Video surveillance that communicates to an RVRC

CIA’s sister company is Southern Monitoring Services (SMS), the third largest ARC/RVRC in the UK, and naturally we use them for all of our monitored CCTV systems.

SMS can monitor sites anywhere in the world. Control over cameras, lights, gates or any other management functions can be maintained by use of telemetry.

We also have comprehensive knowledge in IP CCTV – which means that no matter where you are (at home, for instance, or even on holiday) you can view your site by using special software which transmits video signals over the internet.

There are two types of CCTV monitoring:

  1. Reactive monitoring involves alarm detection on site which initiates a picture transmission to the monitoring centre who use this for visual confirmation and deal with it appropriately
  2. Proactive monitoring (city centres and high street locations, for example) takes place in real time. An operator constantly reviews the location and is able to immediately alert the appropriate security or emergency service of an incident

Both types of monitoring provide recorded evidence of events and these recordings are frequently used by police to assist with their enquiries; they also help the police to build cases by supplementing non-related incidents.

CCTV in the public sector is governed by the Data Protection Act.

Download the Information Commissioner’s Office Data Protection CCTV Code of Practice (2008 Revised Edition).

Arrange a security site survey

Back to main CCTV page.

  • Southern Water Various locations throughout the South

    Thanks to the designer, project manager and all engineers whose work during this contract was carried out with efficiency, professionalism and care.

  • Chris Holiday Guildford, Surrey

    Your technician was exceptionally pleasant and helpful – a credit to your company.

  • Mrs Ann Nash Woking, Surrey

    When I ring I speak to a real person who takes time to find my details and so can speak to me as an individual.  This personal contact is invaluable.

  • Mrs Hulmes Andover, Hampshire

    Asked questions and checked we were happy – nothing too much trouble…and all with a positive approach and a smile!

  • Mrs S******** Fareham, Hampshire

    Always very helpful and obliging.  Always feel that things said will happen.

  • Alan Sharman Hindhead, Surrey

    The transition of ownership of the company was seamless for customers with commitments and prices maintained.

  • Miss T Hxxxxx Churt, Surrey

    Designer was quite thorough with information and very prompt quote. Engineer is excellent and we will gladly have him back here for maintenance or future issue.

  • Dr xxxxx Hampshire

    Your staff are always pleasant, helpful and informative.  It is also nice to have the same person every time to do the service.

  • Mr P A Forbes Portsmouth, Hampshire

    Nice young man, very polite and very helpful, also very tidy worker.

  • LSI Projects Ltd Woking, Surrey

    Both your system designer and your technician were very helpful and understanding, explaining all the necessary details.