CCTV Sentry Case Study

“CIA provided us with a reliable security system and fully trained us on how to use the equipment, giving us the peace of mind we were looking for” – Helen Starkey, customer, CIA

After an attempted burglary, Helen was looking for a security systems provider that had the relevant experience and expertise, along with a friendly and professional approach to provide her family with reliability and peace of mind.

With over 25 years’ experience in CCTV, Helen chose the award-winning expertise and service of CIA, who are experts in the design and installation of digital video surveillance systems in both domestic and commercial properties.

Following the attempted burglary, Helen wanted a robust, comprehensive and cost-effective CCTV system that would provide her family with strong security and peace of mind.

Although the family had an intruder alarm from another provider, it didn’t work and with no CCTV system in place, it left them feeling vulnerable that an attempted burglary could happen again. They were in need of a security update.

“We wanted a comprehensive system that was both contemporary and easy to use. CIA’s Sentry Home CCTV Package seemed the perfect fit for our home,” added Helen.

The customer chose a three camera system, that was set up in full view of the front garden, back garden and driveway including all parking. The system can install up to four cameras and so Helen has the option of installing a fourth at a later date.

Two of CIA’s qualified and friendly technicians successfully installed the CCTV in a day. As well as installing the equipment, they also fully trained the customers on how to use the equipment and happily answered their questions. CIA also fitted an NSI NACOSS Gold accredited intruder alarm system – the highest accreditation within the industry.

It’s important to understand that everyone’s security needs are different and so CIA’s experienced system designers work with its customers to advise and install the right system for their unique requirements, based on the size and layout of the house.

CIA has its own Research & Development department to ensure that it delivers high-quality, advanced and cost-effective security systems and solutions.

In a world where technological advancements are leading the way, CIA want to balance the need for innovation and complex security solutions with easy-to- use products that meet customer’s preferences.

“We wanted a wired system for added reassurance, and CIA were both professional, friendly and informative when it came to helping us choose an appropriate monitoring system and installing the CCTV” – Helen Starkey, customer, CIA

Since having the Sentry package installed six months ago, unfortunately, the Starkey family experienced another attempted burglary. However, this time, they could accurately go through the CCTV footage, and indeed, saw clear images of the driveway and the wannabe burglars trying to look into their cars and driveway.

With the Sentry CCTV, the family now have a screen at home to monitor the system and have purposefully placed it by the window to act as a deterrent. Thanks to the new system, they were able to download the images and video and send these to the police within several hours.

“Without the fitted technology, we would have had no idea what was going on in the middle of the night” – Helen Starkey, customer, CIA

During the initial setup, the CIA installers also did an in-depth demonstration of how the camera works at night. Infrared lights show movement in certain areas. You can select very high quality to enable you to pick up cars and other movement, or slightly lower quality, which will provide a month’s worth of recording.

CIA’s CCTV packages act as a visual deterrent also provide an invaluable method of recording crime, violence or anti-social behaviour through video or digital recording. Customers can also choose from either bullet cameras, which provide better focus, or dome cameras, that offer a wider scope, or a combination of the two.

The systems can be monitored by Southern Monitoring Services Ltd, our Remote Video Response Centre (RVRC) which holds NSI Gold Medal Quality Assurance to ISO 9001, and images can be viewed from anywhere in the world – all you need is an internet connection.

CIA has a strong engineering team of over 50 trained specialists that undergo rigorous evaluation and testing to ensure that its customers receive the best service available. Its engineers use this expert know-how to reduce wasted storage of unwanted recordings by masking objects such as bushes and trees that move in the wind and activate the sensors.

With a four channel screen splitter, customers can view up to four cameras simultaneously (or one at a time) on your monitor in full HD 1080p (1920×1080) resolution. The IR LEDs mean that even at night, customers can see their house and the surrounding area clearly. The IP66 camera housing is third-party certified as both waterproof and dustproof, protecting it from inevitable elements.

We’ll configure the system to only record when movement is detected, normally from five seconds before activation until five seconds after the movement stops.

The system comes with 1 or 2 TB of storage as standard. We consider that’s generally about two weeks worth of saved footage before it starts to re-record over itself.

The Sentry Home CCTV Package also comes with an app, enabling customers to view their home, garden and surrounding areas from anywhere around the world. There’s also desktop PC and Mac software giving you even easier access to view four-camera split view. Customers can access footage either of a real-time live stream or of recorded video played back from the NVR.

You can store videos and snapshots to a USB memory device, ie for your records or to conserved evidence. It’s also possible to burn it to CD/DVD from your PC/Mac, or even connect your NVR to an external network storage server.

For more information on the Sentry Home CCTV Package, click the button below.

Sentry Home CCTV Package
  • Mr A Sharp Reading, Berkshire

    Pleasant engineer who provided an efficient service.

  • Mr A***** Clanfield, Hampshire

    Local company with a good reputation and we have been very impressed so far – thank you.

  • Alan Jones – Newbury, Berkshire

    We always receive excellent service from CIA. We appreciated the text ‘reminder’ about the service appointment.

  • Mr A Price, Price Motors Waterlooville, Hampshire

    All people I encountered were a credit to CIA.

  • Mr T xxxxxxx Portsmouth, Hampshire

    The service we receive is excellent and always has been.

  • Dr xxxxx Hampshire

    Your staff are always pleasant, helpful and informative.  It is also nice to have the same person every time to do the service.

  • Mr *** Petersfield

    Very neat and tidy installation.  Very considerate with young family.  Professional and efficient service throughout the whole process.

  • Mr P Fxxxxxx Liss, Hampshire

    The CIA technician was extremely courteous and knowledgeable, answering all my questions well.

  • Mrs E Mxxxxx Havant, Hampshire

    Engineer was polite, well groomed and very helpful. Even my husband who is partially sighted understood how to use the system. The engineer even used the vacuum cleaner.

  • Mr E A**** – Southampton, Hampshire

    …a perfect example of first class customer service. Gareth & Chris went the extra mile to install the system as we wanted it – not as might have been easiest, and were always polite and considerate… As always, it’s the people that matter – very pleased.

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