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When I ring I speak to a real person who takes time to find my details and so can speak to me as an individual. This personal contact is invaluable.
Designer was quite thorough with information and very prompt quote. Engineer is excellent and we will gladly have him back here for maintenance or future issue.
Customer service has always been good and a great deal of time and effort was put into sorting out the issues we had with the system when it was first installed. We always found CIA to be a very reliable company and a company we would be more than happy to recommend.
They were prompt in arriving. They were able to overcome a small problem with little fuss, and seemed technically very capable.
Your staff are always pleasant, helpful and informative. It is also nice not having a different person every time we have a service.
The engineers were excellent, hard-working, efficient and pleasant, and did a great job. They explained everything thoroughly. They were tidy and left the house as they found it.
Very happy with the work. Engineer is a credit to your company. My son is also looking to have an alarm fitted, and would like him to do that as well.
Engineer was polite, well groomed and very helpful. Even my husband who is partially sighted understood how to use the system. The engineer even used the vacuum cleaner.
All CIA staff seem to be friendly and keen to provide a good service
Friendly, helpful and accommodating.