Testimonials

At CIA, excellent customer service has always been our focus and we are very proud of the training our staff receive through our Panda Customer Service Programme and the positive customer feedback we receive as a result – so proud in fact – we decided to publish some of it.

Chichester University Case Study  CLICK HERE 

Oratory School Case Study  CLICK HERE

Mr & Mrs S Sxxxxx Woking, Surrey

The engineers were excellent, hard-working, efficient and pleasant, and did a great job. They explained everything thoroughly. They were tidy and left the house as they found it.

Mrs N H***** Bournemouth, Dorset

Engineer arrived on time and was very friendly, willing to take on board our comments regarding box location from the moment he arrived – He went through the system and demonstrated it several times.  He was thorough in his testing.  He took extra care to hide the cabling, swept up and even offered to vacuum!

Dr P Darling Basingstoke, Hampshire

Have been with CIA for over 10 years now and they have never disappointed me.  The system designer showed a great deal of professionalism and expertise as well as being personable.

Mr A Dxxxxxx Chichester, West Sussex

The same technician has serviced our system several times.  He knows us and he knows the system.  Always helpful, friendly, cheerful and professional.

Mrs P Wxxx Waterlooville, Hampshire

One employee was the one who liaised with me every time I rang, rather than being passed from pillar to post.

Mr & Mrs Hxxx Rowlands Castle, Hampshire

The service has always been excellent.

Mrs J Kxxxxxx Farnham, Surrey

Had to change pre-arranged appointment and office was very helpful.

Ms E Cxxxxx Emsworth, Hampshire

Engineer turned up on the date and time specified. Did a good job and left the house tidy. The alarm works. Job done!

Mrs J Baldwin Portsmouth, Hampshire

Service always top class, engineers polite and cheerful.

Dr xxxxx Hampshire

Your staff are always pleasant, helpful and informative.  It is also nice to have the same person every time to do the service.

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  • Mr I Dxxxxx Midhurst, West Sussex

    Good service, friendly staff.

  • Ricara Ltd Brighton

    Always helpful, always proficient, efficient and effective.

  • Mrs T Kxxxx Fareham, Hampshire

    Your staff are always pleasant, helpful and informative.  It is also nice not having a different person every time we have a service.

  • Mrs S******** Fareham, Hampshire

    Always very helpful and obliging.  Always feel that things said will happen.

  • Dr Dxxxxx Rowlands Castle, Hampshire

    When I need help it is available (with a smile, inferred by the telephone conversation!)

  • Miss T Hxxxxx Churt, Surrey

    Designer was quite thorough with information and very prompt quote. Engineer is excellent and we will gladly have him back here for maintenance or future issue.

  • Alan Jones Newbury, Berkshire

    We always receive excellent service from CIA. We also appreciated the text reminder about the service appointment.

  • Mrs M Munday Portsmouth, Hampshire

    The technician was helpful and explained what he was doing, making me feel at ease about the service visit and even showed me new features that we can use.

  • Mrs Hulmes Andover, Hampshire

    Asked questions and checked we were happy – nothing too much trouble…and all with a positive approach and a smile!

  • LSI Projects Ltd Woking, Surrey

    Both your system designer and your technician were very helpful and understanding, explaining all the necessary details.

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