Useful Information

Our Customer Service team can always be relied on to help, but this section has some useful links which could well provide the solutions you are looking for – from changing your keyholders to system user guides.

Online Services Specifically for CIA Customers

[>] Amend Your Keyholders

[>] Pay An Invoice Securely Online

User Guide Videos

[>] Galaxy user guide videos

[>] Protector system user guide videos

Standards Compliance Information

[>] CIA’s Certificates and Policy Downloads

[>] British and European Standards CIA Work To

[>] Accreditations CIA Hold

[>] CIA’s Insurance Liability Information

Customer Service Questionnaires

[>] Installation Questionnaire (Online Form)

[>] Service Questionnaire (Online Form)

Other Useful Information

[>] CIA’s Opening Hours

[>] CIA’s Coverage Area

[>] Frequently Asked Questions

[>] Special Offers

[>] Recommend a Friend

[>] ‘Welcome to your new home’ lock change offer

[>] CIA’s Terms and Conditions

 

Simple Galaxy User Guides (CIA Produced)

Adding a new code for your Galaxy system (PDF)

Amending existing codes for your Galaxy system (PDF)

Manufacturers’s Intruder Alarm System User Guides

Galaxy G2 User Manual (PDF)

Galaxy G3 User Manual (PDF)

Domonial User Guide (PDF)

Flex Quick User Guide (PDF)

Protector User Guide (PDF)

Texecom User Guide (PDF)

[>] More Manufacturer’s User manuals and Product Brochures

Other Useful Documents (Guides, Forms, Etc)

Euro Profile Cylinder Size Guide (PDF)

Safe Installation Risk Assessment Guide (Word File)

Lock Identification Guide (Word File)

Keyholder Form for Print and post (PDF)

Risk Assessment Brochure (PDF)

ACPO Policy on Police Response to Security Systems (April 2012) (PDF)

Useful Links to External Sites

[>] Links to security resources and information websites

[>] Links to fire resources and information websites

[>] Links to Vicon – Valerus

  • Mrs P Wxxx Waterlooville, Hampshire

    One employee was the one who liaised with me every time I rang, rather than being passed from pillar to post.

  • Alan Jones – Newbury, Berkshire

    We always receive excellent service from CIA. We appreciated the text ‘reminder’ about the service appointment.

  • Dr Dxxxxx Rowlands Castle, Hampshire

    When I need help it is available (with a smile, inferred by the telephone conversation!)

  • Mr I Dxxxxx Midhurst, West Sussex

    Good service, friendly staff.

  • Mr P A Forbes Portsmouth, Hampshire

    Nice young man, very polite and very helpful, also very tidy worker.

  • Mr P Mxxxxx Fareham, Hampshire

    All CIA staff seem to be friendly and keen to provide a good service.

  • Mr D S Freezer Bognor Regis, West Sussex

    Your people have been Helpful – Honest – Informative – Perfect, Thank you.

  • Mr Evans Denmead, Hampshire

    Technician was excellent, took care of my property, hoovered as he went along and took the time to channel the wiring properly and back filled as required – Absolutely first class service.  I was hesitant to use CIA but friends recommended them and I am very pleased that I followed up on their advice.

  • Mr Bxxxxx Portchester, Hampshire

    CIA is always there when you need them.

  • Mr T xxxxxxx Portsmouth, Hampshire

    The service we receive is excellent and always has been.

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