Customer Care Policy

Certificates and Policies

You can view scanned copies all of CIA’s actual certificates and our customer facing company policies simply by double-clicking on the icons below.

View CIA’s Various Certificates

You can view scanned copies all of CIA’s certificates simply by double-clicking on the icons below.

PDF Icon BAFE Certificate

PDF Icon CHAS Certificate

PDF Icon CIS Certificate Exemption Clarification

PDF IconEmployers Liability –  Public & Products Liability

PDF Icon NSI NACOSS Gold Certificate

PDF Icon NSI Fire Gold Certificate

PDF Icon SafeContractor Certificate

PDF Icon Qualsec Platinum

View CIA’s Various Policies

You can view scanned copies all of CIA’s (customer facing) company policies simply by double-clicking on the icons below.

PDF Icon Environmental Statement

PDF Icon Equal Opportunities Policy

 PDF IconHealth & Safety Policy

PDF IconHealth and Safety Policy Affirmation

PDF Icon Quality Policy

PDF IconCustomer Care Policy

  • Mrs Hulmes Andover, Hampshire

    Asked questions and checked we were happy – nothing too much trouble…and all with a positive approach and a smile!

  • Ricara Ltd Brighton

    Always helpful, always proficient, efficient and effective.

  • Mr A Dxxxxxx Chichester, West Sussex

    The same technician has serviced our system several times.  He knows us and he knows the system.  Always helpful, friendly, cheerful and professional.

  • Alan Sharp Reading, Berkshire

    Pleasant engineer who provided an efficient service.

  • Mr Bxxxxx Portchester, Hampshire

    CIA is always there when you need them.

  • Southern Water Various locations throughout the South

    Thanks to the designer, project manager and all engineers whose work during this contract was carried out with efficiency, professionalism and care.

  • Mr A W***** Fareham, Hampshire

    Whilst considering a security system installation, we noticed alot of properties in the area that had CIA alarm boxes installed and when we asked some local people about them, we discovered that CIA was a local well established company that had a good reputation. We’re pleased that we chose CIA as they have proven this […]

  • Mrs S******** Fareham, Hampshire

    Always very helpful and obliging.  Always feel that things said will happen.

  • Mr P Bxxxxx Stubbington, Hampshire

    Excellent explanation of system options and how to use it. Nothing was too much effort. Engineer took his time to think about the best way to overcome problems that were not apparent at the time of survey. He made suggestions as to the best way to overcome them. Everything was done and cleaned up. Thank […]

  • Mr P Mxxxxx Fareham, Hampshire

    All CIA staff seem to be friendly and keen to provide a good service.

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